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2009 Challenge Awards Honorable Mentions

Challenge Award Recipients    Merit Award Recipients    Honorable Mentions


HONORABLE MENTIONS

ALAMEDA COUNTY
Castro Valley Blight Removal-Newsrack Beautification Project
Contact:
Marita Hawryluk, Assistant Director
Redevelopment Department
224 W. Winton Ave., Room 110
Hayward, CA 9454-1215

Phone: 510/670-6112
E-mail: marita.hawryluk@acgov.org
The Newsrack Consolidation Project was a collaborative multi-agency effort to eliminate the blight, safety hazards and visual clutter caused by freestanding newsracks in the main retail corridor of Castro Valley. The Public Works and Redevelopment Agencies, along with new agency representatives, developed an ordinance program that requires news agencies to use standard-sized rack structures at a limited number of locations. Community meetings were held with citizens and news agencies to agree upon the coordination of stands; a couple news agencies volunteered to install, provide for continued maintenance, and absorb 50 percent of the cost of the stands. The remaining cost of the stands was absorbed by the participating publications. More than 100 freestanding newsracks were replaced with standardized black pedestal newsrack stands at eight locations.

ALAMEDA COUNTY
Criminal Docket Finder
Contact:
Dave Macdonald, Director
Information Technology
1225 Fallon Street
Oakland, CA 94612

Phone: 510/272-6932
E-mail: dave.macdonald@acgov.org
Alameda County developed the Criminal Docket Finder, a Web site with real-time information on defendant's court appearances, to comply with the Victim's Bill of Rights Act of 2008: Marsy's Law. The Bill gives victims the constitutional right to be notified of all related court dates so that they may be included in the criminal justice system. The Information Technology Department worked with the District Attorney to develop this in-house, public Web site that securely queries the county's criminal justice database. The project came in within its $8,000 budget; it is expected to save the District Attorney's office more than $600,000 in administrative costs annually by providing docket information via self-service on the internet. With this program, Alameda County DA's office is at the forefront of implementing Marsy's Law.

ALAMEDA COUNTY
Exceptional Public Service
Contact:
Ron Thomsen, Assessor
County Assessor's Office
1221 Oak Street
Oakland, CA 94612

Phone: 510/272-3755
E-mail: ron.thomsen@acgov.org
The County Assessor's Office enhanced its public informational resources pertaining to property assessment laws with online postings, increased staffing, and an improved telephone answering/tracking system to better respond to inquiries. With the recent market value declines came increased inquiries regarding property assessments, appeal filings, etc. The enhanced website explains Proposition 13 and the assessor's duties; it also offers an online form and instructions for taxpayers to request re-evaluations. Other efforts to inform the public include enhanced notification documents; media releases; presentations to community organizations; and a brochure detailing market value decline. This proactive implementation of information enhancements has provided a better understanding to the public of the property assessment laws; this represents a dramatic improvement of the Assessor's service to the public.

ALAMEDA COUNTY
Online Court Reports System
Contact:
Don Edwards, Administration & Information Director
Social Services Agency
2000 San Pablo Avenue
Oakland, CA 94612

Phone: 510/645-9350
E-mail: don.edwards@acgov.org
The Alameda County Social Services Agency created an Online Court Reports System that allows instant access to child welfare court reports for Juvenile Dependency attorneys. Previously, reports for children were forwarded hard-copy by mail to their various recipients. If these documents did not reach their destination, the child's case would be delayed and their Child Welfare Worker would spend additional time/resources with continuances. This new system syncs nightly with that of the state's Child Welfare System to update records. Paper documents are replaced with an e-mail containing a Web-link to a secure login page, giving access to all the necessary documentation. The cost to implement the system was $96,782; the Agency saved $175,000 the first year due to fewer court continuances and paper purchases.

ALAMEDA COUNTY
Roster Index Book Imaging & Recognition Procedure
Contact:
Dave Macdonald, Registrar
1225 Fallon Street
Oakland, CA 94612 Phone: 510/272-6932
E-mail: dave.macdonald@acgov.org
Alameda County developed a Roster Index Book imaging and recognition procedure to improve the election certification process by moving from a labor intensive manual process to an automated one. Previously, the reconciliation process, visually auditing over 250,000 signatures, took staff three weeks to complete. After polls close, the 831 Rosters are placed in a high speed scanner which sends results to the ABBYY Recognition server to reconcile; approximately .05 percent require manual intervention to determine. One-time costs of the $25,000 program are offset by increased productivity; staff time required for voting reconciliation is drastically reduced to save the Registrar $50,000 per election. What used to take 30 staff members working three weeks to complete, now takes nine staff working for two days.

ALAMEDA COUNTY
Teen/Senior Connection
Contact:
Gary Morrison, Teen Services Coordinator
Alameda County Library
2450 Stevenson Blvd.
Fremont, CA 94538

Phone: 510/745-1438
E-mail: gmorrison@aclibrary.org
The library's Senior Outreach Services Coordinator and Teen Services Coordinator developed the "Teen/Senior Connection" to help seniors learn to operate their various technological products while providing teens the opportunity to complete their required community service hours in a fun and meaningful way. Teens help seniors learn to use everything from computers to iPods. This has become one of the Library's most popular programs. Seniors report that the one-on-one help is important to help them use their devices; the teen volunteers genuinely enjoy their experience, especially the positive feedback they receive from their pleased senior-students. The library is now making an effort to recruit teens proficient in foreign languages so as to increase the library's ability to serve all Seniors with this project.

ALAMEDA COUNTY
Virtual Polling Location in Second Life
Contact:
Dave Macdonald, Registrar
1225 Fallon Street
Oakland, CA 94612

Phone: 510/272-6932
E-mail: dave.macdonald@acgov.org
The Alameda County Registrar of Voters created a virtual polling place using Second Life, a free, Internet based virtual world to train the staff needed at the 831 polling locations and to reach out to new voters. The county engaged a Second Life consulting firm to create Alameda County Island, the virtual polling location complete with election materials, rosters, ballots, voting booths, and touch-screen voting systems. Currently, the site is staffed with avatars, controlled by the Registrar's staff members, to provide an interactive experience for new voters to learn the process. Eventually, Second Life will be used to train poll workers who prefer online training mechanisms. This program increases outreach to high school/college students and is a low cost method of poll worker training.

ALAMEDA COUNTY
Youth UpRising
Contact:
Olis Simmons, Executive Director
Youth UpRising
8711 MacArther Blvd.
Oakland, CA 94605

Phone: 510/777-9909 ext. 130
E-mail: olis@youthuprising.org
Youth UpRising, a division of the Health Care Services Agency, is the result of a community-based planning process that allows youth to be agents of positive change to reduce violence. Youth UpRising provides comprehensive Health & Wellness, Arts & Culture, and Career & Education programming to those aged 13 to 24. A vacant facility next to Castlemont High was converted into a youth leadership development center within which is operated a health center, media arts center, physical and performing arts center, and an Internet café and catering business run by the youth. Youth UpRising provides a safe place where youth can build positive relationships, develop skills leading to educational and professional success, and become civically engaged in the community.

CONTRA COSTA COUNTY
Orin Valley Allen Youth Rehabilitation Facility
Contact:
Chief Lionel D. Chatman County Probation Officer
50 Douglas Drive, Suite 201
Martinez, CA 94553

Phone: 925/313-4188
E-mail: lchatman@prob.cccounty.us
Following the chief probation officer's vision of a cognitive treatment model, the Orin Allen Youth Rehabilitation Facility fosters change by building moral character, self-esteem and academic achievement in young men. In a move from a disciplinarian, draconian environment that was not producing positive results, facility staff were trained in Cognitive Behavior and Motivational Interviewing, and discovered that youth in their care had different learning styles. These programmatic changes resulted in a 43 percent drop in special incident reports, a 42 percent decrease in disciplinary removals and an 18 percent in parole violations. Funding for the staff trainings came from the Youthful Offender Block Grant, Standards for Corrections and Training, and Enhanced DMC Technical Assistance.

FRESNO COUNTY
Go Green Fresno County
Contact:
Allison Rodriguez, Legislate Assistant for Supervisor Henry Perea
Fresno County Board of Supervisors, Hall of Records
2281 Tulare Street, #301
Fresno, CA 93721

Phone: (559) 488-3663
E-mail: allisonrodriguez@co.fresno.ca.us
Fresno County's "Go Green Fresno County" campaign officially began in the summer of 2008. Since that time, the county has worked to encourage more environmentally-friendly behavior by its employees and residents, as well as specific policy changes by the Board of Supervisors. The county created seven areas of focus where immediate and long-term improvements could be made. For example, the Go Green Grove Registry became the first carbon offset program in the county by planting donated trees after major events. Future projects include commuting programs and changing exterior lighting to LED. The "Go Green Fresno County" campaign is also working to inform the public about ways they can become more environmentally-friendly at home and work. Costs are minimal because the county utilizes grant funding and donations.

GLENN COUNTY
Glenn County SWAT-Students Working Against Tobacco
Contact:
Scott Gruendl, Director
Glenn County Health Services Agency
242 N. Villa Avenue
Willows, CA 95988

Phone: 530/934-6588
E-mail: sgruendl@glenncountyhealth.net
The Health Services Agency's Tobacco Education Program developed a community-based youth tobacco coalition called "Students Working Against Tobacco (SWAT)" at three Glenn County high schools. A small group of dedicated students put on table displays at back-to-school nights, made presentations to high school health classes, and participated in middle school events. SWAT team members have the opportunity to attend trainings and participate in various advocacy activities. The project is one part of the Tobacco Education Program funded by the Tobacco Control Program of the California Department of Public Health through Proposition 99. The SWAT team is a group of students eager to educate their peers by participating in meaningful activities that provide education to fellow students and personal development opportunities.

HUMBOLDT COUNTY
SWAP AIR
Contact:
Thomas K. Mattson, Director
Public Works Department
1106 Second Street
Eureka, CA 95501

Phone: 707/455-7491
E-mail: tmattson@co.humbolt.ca.us
In a joint venture between the county Sheriff's Office and Public Works Department, the Sheriff's Office provides in-kind service through its Sheriff's Work Alternative Program (SWAP) to work the airport-owned agricultural land. The Aviation Division of the Public Works Department needed a reliable tenant for its land and the Sheriff's Office needed to expand the farm that provides the meat and produce for the county jail, making this agreement a win-win for both parties. The organic food produced on the farm reduces the General Fund cost by $600,000 per year; also, the jail population is reduced as workers are compensated in day-credits against their sentence. SWAP crews provide the airport with landscaping, road clearing and vegetation removal, which allows airport staff to complete other tasks.

HUMBOLDT COUNTY
StepUP for Youth Jobs
Contact:
Jacqueline R. Debets
Economic Development Coordinator
520 E Street
Eureka, CA 95501

Phone: 707/445-7747
E-mail: jdebets@humboldt.ca.us
StepUP for Youth is a program that matches youth with work experience in growing industries in the private and public sectors. A study suggested that there were six fast-growing economies in the Redwood Coast region that would need entry level workers. The County Workforce Investment Board took steps to build a pipeline of such workers by placing young people, especially at-risk youth, in jobs based on their level of readiness. The program provides training workshops to all youth, regardless of income. In the first summer 33 youths were matched to jobs; as a result of the success the Departments of Health and Human Services and Probation matched the funding to increase the capacity of the program, allowing for 886 participants this year.

HUMBOLDT COUNTY
Humboldt GIS Portal
Contact:
Tom Hofweber, Supervising Planner
Jacqueline Debets, Economic Development Coordinator
520 E Street
Eureka, CA 95501

Phone: 707/445-7747
E-mail: thofweber@co.humboldt.ca.us / jdebets@humboldt.ca.us
To proactively deal with the 40,000 annual inquiries regarding land use and property in Humboldt County, the County created an online searchable Geographic Information System database of all parcels, with multiple thematic overlays. The site provides an intuitive online interface that is a popular website used on a daily basis by land use practitioners and the general public. This is a partnership between the County's GIS staff, the Economic Development staff and the Cities of Arcata and Eureka. Funding sources included the Headwater Fund, a public fund for the advancement of economic and community development. Assuming the site saves the Planning Division 15,000 five-minute phone calls per year, the cost savings will be over $60,000.

KERN COUNTY
Kern Public Health On-Site Farmers' Market
Contact:
Juan Vega, Jr., Departmental Analyst
Department of Public Health
1800 Mount Vernon Avenue
Bakersfield, CA 93306

Phone: 661/868-1287
E-mail: vegaj@co.kern.ca.us
In an effort to combat health disparities and chronic disease challenges, especially obesity, facing the county, the Public Health Department began hosting on-site farmers' markets to support local farmers and promote healthful food choices. In Kern County, there are about four times as many fast food restaurants as supermarkets and produce vendors. The goal was to increase access to fresh produce in a low-income community. Costs are low and kept to expenses to promote the market; health permits are off-set by county agencies and vendors do not pay any booth fees. Kern Public Health is being sought for technical support to assist other cities to organize such markets; the department is receiving national recognition as well for their innovative efforts.

KERN COUNTY
Keeping Kern Kids Sleeping Safely
Contact:
Juan Vega, Jr., Departmental Analyst
Department of Public Health
1800 Mount Vernon Avenue
Bakersfield, CA 93306

Phone: 661/868-1287
E-mail: vegaj@co.kern.ca.us
In order to prevent Sudden Infant Death Syndrome (SIDS) caused by instances of co-sleeping, Kern Public Health designed a program to provide portable cribs to low-income families. Cribs were distributed to ensure a safe sleeping environment for children by public health nurses and the child injury prevention coordinator who also helped educate parents about SIDS prevention. Funds from First 5 Kern County went to purchase 124 portable cribs. The Child Injury Program estimates that 124 deaths have been prevented through use of the cribs and education. The program has built a stronger relationship with the Public Health Nursing and Prevention Program, which will allow for identification of further community needs that can be addressed by the two groups.

LAKE COUNTY
Lake County-Innovation in Sustainable Community Infrastructure
Contact:
Mark Dellinger, Special Districts Administrator
County of Lake-Special Districts
255 N. Forbes Street
Lakeport, CA 95453

Phone: 707/263-0119
E-mail: markd@co.lake.ca.us
Lake County incorporates solar power to treat, transport, and recycle wastewater by injecting it deep into the earth to recharge geothermal resources at The Geysers for energy production to power homes and businesses, thereby reducing carbon emissions. A total of five solar arrays have been installed, making it the largest solar installation of any county in California as of February 2009. The installations are the capstone of the county's effort to leverage treated wastewater to generate 100 MW of renewable geothermal energy, thereby avoiding 4.04 billion pounds of carbon emissions since 1997. This project exemplifies Lake County's commitment to developing sustainable community infrastructure through the use of energy efficiently and renewable energy.

LOS ANGELES COUNTY
Marketing Ford
Contact:
Dorothy Crane, Chief, Community and Marketing Services
Los Angeles County Department of Beaches and Harbors
Marina del Rey, CA 90292

Phone: (310) 305-9562
E-mail: dcrane@bh.lacounty.gov
Los Angeles County beaches needed vehicles for its many lifeguards but it needed an automaker to step forward with the right fleet. The Department of Beaches and Harbors (DBH) marketing team made it their goal to find exactly that. The DBH Marketing team successfully marketed the incentives that county beaches offer a major manufacturer, including an average of 50 million people would see the lifeguard vehicles every year. The marketing team reached an agreement with the Ford Motor Company to provide new Escape Hybrids. Ford and the DBH team agreed to a $1.5-million sponsorship agreement over the next four years. Los Angeles County now has the first "green" fleet of lifeguard vehicles in the nation and will save $200,000 a year on fuel as well.

LOS ANGELES COUNTY
The "Adult Linkages Project" of the County of Los Angeles
Contact:
Manuel H. Moreno, Ph. D., Research Director,
County of Los Angeles Chief Executive Office
222 S. Hill Street, Fifth Floor
Los Angeles, CA 90012

Phone: (213) 974-5849
E-mail: mmoreno@ceo.lacounty.gov
With a county as large as Los Angeles, the Chief Executive Office wanted to make sure that no one receiving services would get lost in the system. The Adult Linkages Project was designed to create a database for all the clients participating in the General Relief Program, as well as seven other county departments. This database helps employees from all departments have better and faster access to information like client needs, service costs and gaps in service. The database also provides feedback to policymakers about the trends in service utility as well as other time limits and costs. The database also ensures all confidentiality requirements. This project helped Los Angeles County promote inter-agency cooperation as well as deliver more effective services and avoid unnecessary costs.

LOS ANGELES COUNTY
Customer-Friendly County Progress Report
Contact:
Martin Zimmerman, Assistant Chief Executive Officer
745 Kenneth Hahn Hall of Administration
500 West Temple Street
Los Angeles, CA 90012

Phone: (213) 974-1326
E-mail: mzimmerman@ceo.lacounty.gov
How do you inform more than 10 million county residents about the programs and services provided to them in an easy and informative way? Los Angeles County believes its new County Progress Report answers that question. By committing to a new user-friendly and easy-to-understand format, the county created a new publication that could more easily reach a wider target audience. The three-pronged approach asked departments to: 1) walk in the shoes of the resident, 2) answer the question "What's in it for me?" and 3) explain what it all means in a simple way. All of the information was then compiled in a small, booklet-sized leaflet. The report shows tangible results and tax dollars saved to the residents.

LOS ANGELES COUNTY
LACountyHelps.org
Contact:
Julie Beardsley, CEO
Service Integration Branch
222 S. Hill Street, 5th Floor
Los Angeles, CA 90012

Phone: (213) 974-4492
E-mail: jbeardsley@ceo.lacounty.gov
People applying for publicly-provided social programs are often unaware of all the services they may be eligible for. Others may have trouble finding the correct location or struggle with the correct documentation. Los Angeles County created a new Web site that can work directly to help solve this problem. LACountyHelps.org provides information about all the different government programs, as well as useful links. It allows people to complete an anonymous survey that will inform them of programs they might qualify for, including Medi-Cal, CalWORKs and General Relief. It is currently available in both English and Spanish and will soon add seven other languages to the site. The site is now averaging more than 255 hits per day. The county projects the site will soon save $490,000 annually.

LOS ANGELES COUNTY
Foreclosure Prevention Project
Contact:
Kirk Shelton, Consumer Affairs Specialist
Department of Consumer Affairs
500 W. Temple Street, Room B-96
Los Angeles, CA 90012

Phone: (213) 974-4615
E-mail: kshelton@dca.lacounty.gov
Foreclosure notices in Los Angeles County have skyrocketed 4,800 percent over the past three years alone, more than 37,000 in 2008 alone. The Department of Consumer Affairs quickly responded to try and help people facing the real possibility of losing their homes. The department created the multi-faceted Foreclosure Prevention Project to deal with the rapidly developing crisis. The department trained its employees to offer counseling about the rights of homeowners. The department also developed new Foreclosure Rescue Scam brochures and created a prominent section of its Web site to reach out to county residents. Consumer Affairs also made a concerted effort to enter into the community with events and workshops. The program has saved more than 115 homes, as well as $64 million in restitution for homeowners.

LOS ANGELES COUNTY
LA County District Attorney's Criminal Justice Institute
Contact:
Lynn Vodden
201 N. Figueroa Street
Los Angeles, CA 90012

Phone: (213) 202-7616
E-mail: lvodden@da.lacounty.gov
It can sometimes prove very costly to provide local law enforcement with much-needed training and crime-fighting strategies. While facing budget problems, Los Angeles County remained as committed as ever to provide accessible and effective training. The District Attorney's office created the Criminal Justice Institute, becoming the first District Attorney's office to staff an external training network to all its county agencies. In 2008, more than 2,000 law enforcement personnel were able to attend these training events at little to no cost to their departments or the county. The Institute allows the county to remain on the cutting edge of law enforcement training while saving time and money by using DA staff to conduct the seminars. The program is partly funded by corporate sponsors to offset costs.

LOS ANGELES COUNTY
Pico Rivera Station Vandalism Enforcement Team
Contact:
Lynn Vodden
201 N. Figueroa Street
Los Angeles, CA 90012

Phone: (213) 202-7616
E-mail: lvodden@da.lacounty.gov
Tired of graffiti and the violence that often goes with it, residents of a Los Angeles County neighborhood demanded that something be done. The county quickly responded by creating the Vandalism Enforcement Team. This team takes a zero tolerance approach to vandalism and graffiti and has seen a significant reduction in violent crime in the area. In the first 5½ months of the program, team members have made more than 165 arrests and have a 100 percent conviction rate of cases filed. These cases have also led to further investigations of the local street gangs and more arrests. The Vandalism Enforcement Team is especially proud of the fact that the community of West Whittier has seen a drop in violent crime of 23 percent since the pilot program began.

LOS ANGELES COUNTY
The "Access to Housing for Health" Pilot Project
Contact:
Rowena Magaña, Department of Health Services
313 N. Figueroa Street, Suite 704
Los Angeles, CA 90012

Phone: (213) 240-7906
E-mail: rmagana@dhs.lacounty.gov
Los Angeles County's Department of Health Services provides expensive inpatient hospital care for approximately 400 homeless people each month. The majority of these individuals have chronic health problems that cannot be effectively managed in this manner. The county created the "Access to Housing for Health" project to confront this problem. The project provides permanent housing, treatment and life skills training for at least one year for participants. Not only does it provide a more humane manner of assisting the homeless, the project effectively lowers expenses by reducing the number of emergency visits. As of March 2009, the number of emergency visits from the participants was down 81 percent, which equates to an overall cost avoidance of nearly $1 million. Participants are also directed to other forms of assistance, further reducing costs to the county.

LOS ANGELES COUNTY
Impacting Quality Healthcare through Best Practice Committees
Contact:
Robin Tyler, Assistant Nursing Director, Quality Improvement & Patient Safety
313 N. Figueroa Street, Room 703
Los Angeles, CA 90012

Phone: (213) 240-8283
E-mail: rtyler@dhs.lacounty.gov
Collaboration among colleagues can sometimes be a simple solution to improving healthcare. Los Angeles County's Department of Health Services decided that regular "meetings of the mind" could make a huge difference in the quality of care provided. The department created "Best Practice Committees" where physicians, nurses and other staff come together to share and implement successful ideas and procedures. In addition, the five county hospitals began to take advantage of group-buying agreements to save money on necessary supplies. These committees have improved the rapid dissemination of information through electronic communications. The hospitals credit the committees for helping to save more lives by the spreading of these best practices.

LOS ANGELES COUNTY
LAC + USC Stemi Receiving Center
Contact:
Behnaz Hekmatnia, Assistant Hospital Administrator III
1200 N. State Street, Inpatient Tower - Administration, Room C2K100
Los Angeles, CA 90033

Phone: (323) 409-2316
E-mail: bhekmatnia@dhs.lacounty.gov
Research shows that timely, direct coronary intervention is the best method to saving the lives of heart attack patients. The Los Angeles County + USC Healthcare Network established a new ST Elevation Myocardial Infarction (STEMI) Receiving Center to optimize the quality of care and increase access for patients. The STEMI Receiving Center (SRC) has decreased the amount of time it takes to provide treatment to 90 minutes or less. This center also allows for a better compilation of data to improve care for patients after they leave. Funding for the center comes from a Kaiser Permanente grant and the program has come in under budget.

LOS ANGELES COUNTY
Mid-Valley Retinal Camera and Laser Clinic
Contact:
Carla Niño, Assistant Hospital Administrator
ValleyCare
14445 Olive View Drive, Trailer L
Sylmar, CA 91342

Phone: (818) 364-3579
E-mail: cnino@dhs.lacounty.gov
Up to 50 percent of adults suffering from diabetes in Los Angeles County are at risk of eye problems. If undetected and treated quickly, patients can suffer irreversible blindness. This, in turn, leads to loss of jobs and wages and places a greater burden on the public health system because of increased expenses. The Department of Health Services started the Retinal Camera and Laser Clinic as a pilot project in 2008 and was soon fully implemented. Primary care physicians can now refer their patients to the center on the same day for retinal screening. This rapid improvement in timely access to care has greatly increased the number of patients who are treated properly. This has saved the county thousands of dollars per patient because of the avoidance of more costly procedures.

LOS ANGELES COUNTY
Cash Contribution for Dependent Care
Contact:
Elizabeth Maldonado, Budget/Fiscal Officer
500 W. Temple Street, Room 585
Los Angeles, CA 90012

Phone: (213) 893-7817
E-mail: emaldonado@hr.lacounty.gov
Dependent care is a huge financial burden on working families. Many of the lower-income employees in Los Angeles County could not afford to take part in the dependent care spending account (DCSA), so the county came up with a new plan. The county contributes a range of money directly into employees DCSAs to help pay for care. Employees may also contribute a portion of their pay, tax-free, into the account. Since that time, enrollment has increased 500 percent. The county has seen a dramatic decrease in absenteeism and increased productivity. The county believes this program could help each employee avoid missing one day of work a year, amounting to a savings of more than $2 million annually.

LOS ANGELES COUNTY
Improving County Services through E-Commerce
Contact:
John H. Krueger, E-Commerce Chairman
Internal Services Department
9150 E. Imperial Highway
Downey, CA 90242

Phone: (562) 940-2905
E-mail: jkrueger@iso.lacounty.gov
With a county as large as Los Angeles, residents were getting tired of having to drive, park and wait to pay county bills. Many were demanding a new and more efficient way to pay. The county responded and created the E-Commerce Readiness Group (ERG) to specifically address the need to implement online credit/debit card payments. The group contracted with Link2Gov to rapidly put into practice this plan. E-Commerce has resulted in increased cash flow from the public, improved internal efficiency and a reduction of in-office traffic. The public response has also been overwhelmingly positive because of the time and effort it saves them by avoiding driving to the office directly. Working with Link2Gov has also saved the department approximately $50,000 and 30 works days.

LOS ANGELES COUNTY
LA County's Department of Mental Health Co-Occurring Disorders Court
Contact:
Alisa Dunn, Mental Health Clinical Program Head
LA County Department of Mental Health, Mental Health Court Linkage Program
1499 Huntington Drive, South Pasadena, CA 91030

Phone: (626) 403-4370
E-mail: adunn@dmh.lacounty.gov
In 2007, Los Angeles County's Department of Mental Health created a new program to combat the huge amount of people with mental illness who go through the criminal justice system and county hospitals. The department created the Co-Occurring Disorders Court (CODC) pilot program to reduce contact and costs connected to continued arrests, lessen jail overcrowding, and help clients achieve recovery away from the streets. The CODC initially enrolled 84 people and provided them housing, treatment, therapy and education/employment opportunities. Since that time, the CODC program has seen a 95 percent drop in homelessness, an 84 percent dip in incarceration, and a cost savings of 42 percent by avoiding hospitals and the criminal justice system. The program is funded by the Homeless Prevention Initiative and the Mental Health Services Act.

LOS ANGELES COUNTY
Family Finding Program
Contact:
Lisa Campbell-Motton, Director
11701 So. Alameda St., 2nd Floor
Lynwood, CA 90262

Phone: (323) 240-2435
E-mail: lisa.campbell@probation.lacounty.gov
Youth who are removed from their homes at a young age frequently develop emotional problems and act out behaviorally. When that happens, they often come into contact with the Probation Department. Los Angeles County developed a new program to help reconnect these youth with family they lost track of or never knew. The Family Finding Program uses creative resources to make life-long connections for the youth. The program purchased subscriptions to U.S. Search and Lexis Nexis, as well as sent employees to training sessions. The department created a new process to facilitate more frequent adoptions and legal guardianships. By placing youth in permanent homes with relatives, the county estimates it saves $4,500 per youth per month. The success of this program has led other probation departments to model after it.

LOS ANGELES COUNTY
Family Resource Center
Contact:
Elizabeth Garcia, Bureau Chief
Detention Services Bureau
9150 E. Imperial Highway
Downey, CA 90242 Phone: (562) 940-2508
E-mail: Elizabeth.garcia@probation.lacounty.gov
Juvenile offenders need help reintegrating back into their homes and communities. At the same time, those families often need help creating a more positive atmosphere in the homes. Los Angeles County's Probation Department created the Family Resource Center (FRC) to ensure greater success for both the families and the juveniles. The main purpose of the FRC is to rebuild families by providing intervention and support systems to empower them and decrease the chances of recidivism. Parents now come to the center during the release process to attend workshops and receive information about what ongoing assistance is available to them. The FRC connects parents to Healthycity.org, an online source for family assistance. The center has increased productivity of delivery of services for families.

LOS ANGELES COUNTY
Juvenile Drug Court Program
Contact:
Elizabeth Garcia, Bureau Chief, Detention Services Bureau
9150 E. Imperial Highway
Downey, CA 90242

Phone: (562) 940-2508
E-mail: Elizabeth.garcia@probation.lacounty.gov
Research shows that 40-60 percent of male juvenile arrestees have been on illegal substances. Without proper treatment, these minors may continue their substance abuse and increase their recidivism rate. Los Angeles County created the Juvenile Drug Court (JDC) to provide an alternative to current justice proceedings. This program is voluntary for non-violent minors. It requires regular court appearances, supervision by the Probation Department and a treatment provider, drug testing, and counseling. Once the minors complete the program, which ranges from nine to 12 months, all charges are dismissed. The program is funded within the budget of the Detention Services Bureau. Additional resources have kept costs to a minimum. The program has already saved time and resources for the department and shown improvement in the lives of the minors.

LOS ANGELES COUNTY
Wellness Program
Contact:
Nancy Diaz, Division Chief
Department of Social Services
12860 Crossroads Parkway South
City of Industry, CA 91746

Phone: (562) 908-8486
E-mail: nancydiaz@dpss.lacounty.gov
Healthy employees usually mean a more productive workforce. Since Los Angeles County is one of the largest public employers in the state, leaders are committed to helping their employees create healthy lifestyles. The Department of Social Services created the Wellness Program to help the county reduce health risks, medical costs and absenteeism and increase worker morale and productivity. The program includes several major events, including the "Summer Time is Wellness Time Challenge." This event, styled after "The Biggest Loser," helped more than 1,100 employees lose weight. The "Walking Works Challenge" got more than 1,400 employees to get daily exercise by walking around the office. The Wellness Program also offers seminars, exercise classes and other events to boost participation.

LOS ANGELES COUNTY
Consolidated Sewer Maintenance District Condition Assessment Program
Contact:
Keith Lehto, Assistant Division Engineer
County of Los Angeles, Department of Public Works
P.O. Box 1460
Alhambra, CA 91802

Phone: (626) 300-3304
E-mail: klehto@dpw.lacounty.gov
The Los Angeles Consolidated Sewer Maintenance District is responsible for more than 5,000 miles of sewer lines. With that much sewage running under the streets, the district must react quickly to any possible leaks or blockages. The Condition Assessment Program was created to ensure rapid inspections and repairs within the county. The program uses a small, robotic camera to record the entire length of a sewer line. The engineering staff can then review the tapes to assign scores to areas of the lines that need immediate repair or minor defects that need to be monitored. Between 2007 and 2009, the district has reported a more than 50 percent decrease in reported sanitary sewer overflows. This demonstrates the program is working effectively to catch problems early.

LOS ANGELES COUNTY
Dominguez Gap Wetlands Multiuse Project
Contact:
Giles Coon, Watershed Management Division
County of Los Angeles, Department of Public Works
P.O. Box 1460
Alhambra, CA 91802

Phone: (626) 458-7141
E-mail: gcoon@dpw.lacounty.gov
Water is always a big issue in Los Angeles County. Recent restrictions and environmental changes have slowly limited the county's access to previous water sources. The Los Angeles County Flood Control District, with help from other committees and programs, designed the Dominguez Gap Wetlands Project to preserve flood control capacity and enhance groundwater recharge. The site also improves water quality, restores natural habitats, and provides trails for pedestrians and bikers. The 37-acre Wetlands can treat 1.3-million to 3.2-million gallons of water each day, which is enough to supply 900 four-person families for one year. The county believes this site is a cost-effective solution to water shortage problems.

LOS ANGELES COUNTY
LAC + USC Medical Center Replacement Project
Contact:
Kamel Youssef, Project Director
County of Los Angeles, Department of Public Works
900 South Fremont Avenue, 5th Floor
Alhambra, CA 91803

Phone: (323) 226-4726
E-mail: kyoussef@dpw.lacounty.gov
Los Angeles County needed a new medical center that could withstand a potentially massive earthquake and continue to treat patients. It took a huge team of public employees, private consultants and construction crews to create and build the new Los Angeles County USC Medical Center. With its completion, the county is now prepared to offer uninterrupted service in the event of a disaster. The hospital couples its new state-of-the-art design with exceptional medical equipment and staff. The hospital also improves patient access to health care services and improves efficiencies in operation and delivery of care. The project was delivered at a cost of $433 per square foot, well under that of similar projects in the Los Angeles area.

LOS ANGELES COUNTY
eNotify System
Contact:
Joseph Shiuan, Chief Information Office
County of Los Angeles, Department of Public Works
900 S. Fremont Avenue
Alhambra, CA 91803

Phone: (626) 458-4396
E-mail: jshiuan@dpw.lacounty.gov
It is difficult to keep residents in a large county like Los Angeles up to date in a timely and cost-effective manner. For that reason, Los Angeles County created the "eNotify System" to help make residents more aware of important events, alerts, road closures and other county-related services. This system allows people to sign up for the specific types of alerts that are of interest to them. County employees can then easily create an e-mail that goes out to subscribers in a timely manner. This system saves more than $150,000 annually on materials like paper, ink and postage, as well as staff time spent on disseminating information. The system also saves residents countless hours calling the hotline or other forms of research.

LOS ANGELES COUNTY
Interactive Customer Inquiry System
Contact:
Vanessa Lopez, Public Relations Group
County of Los Angeles, Department of Public Works
900 S. Fremont Avenue
Alhambra, CA 91803

Phone: (626) 458-6563
E-mail: vlopez@dpw.lacounty.gov
Los Angeles County received about 4,500 e-mail inquiries in 2008. If not for the newly created Interactive Customer Inquiry System, it would have taken one full-time employee simply to respond to the questions. This system allows visitors to the county site to search frequently asked questions for answers. A keyword search also helps the visitor find answers without having to send in an e-mail request. This diminishes the number of hours spent by employees responding to questions, while at the same time, providing faster answers for county residents. The county estimates that this new system saves more than $80,000 a year, as well as thousands more in cost/time avoidance for constituents.

LOS ANGELES COUNTY
Online Job Track System
Contact:
Barbara Knighton, Chief, Human Resources Division
County of Los Angeles, Department of Public Works
P.O. Box 1460
Alhambra, CA 91802

Phone: (626) 458-2100
E-mail: bknight@dpw@lacounty.gov
Los Angeles County's Department of Public Works previously posted job opportunities on bulletin boards at its headquarters. Complaints appeared from employees who said they did not see the notices and missed the chance to apply for jobs. The county also believes it kept qualified applicants out of the job pool. The department's Information Technology Division created the Job Track System to correct this problem. Now, employees only have to sign up for the types of departmental job classifications of interest and they will receive e-mail alerts when new jobs are posted. The system also sends alerts on lateral transfer opportunities. This system saves about $19,000 annually in staff time. The department has also seen a vast improvement in the distribution of job opportunities.

LOS ANGELES COUNTY
Permitting the Sunshine Canyon Landfill Expansion
Contact:
Paul Alva, Environmental Programs Division
County of Los Angeles, Department of Public Works
P.O. Box 1460
Alhambra, CA 91802

Phone: (626) 458-3573
E-mail: palva@dpw.lacounty.gov
Seven years of environmental, technical and financial reviews and 200 stakeholder meetings paid off for Los Angeles County in 2008. The County of Los Angeles was able to issue a new Conditional-Use Permit (CUP) for the Sunshine Canyon Landfill. This guaranteed the county would be able to fill the remaining capacity of the landfill's 70 million tons. Without this agreement, the county believes they would have run out of landfill space by 2015. The agreement included more than 100 conditions, making it the most stringent in the nation. This agreement also benefits residents by creating stable disposal fees. The agreement will also provide $34 million for programs and improvements in the communities near the landfill.

LOS ANGELES COUNTY
Proactive/Preventative Well Maintenance Program
Contact:
Gary Hilliard, P.E., Associate Civil Engineer, Waterworks Division
County of Los Angeles, Department of Public Works
P.O. Box 1460
Alhambra, CA 91802

Phone: (626) 300-3320
E-mail: ghilliard@dpw.lacounty.gov
The Los Angeles County Waterworks Districts operate nearly 50 groundwater wells that supply about 40 percent of the drinking water to customers in Acton and Antelope Valley. When wells deteriorate, they create higher energy consumption, poorer water quality and, eventually, well failure. The Waterworks Division created a new approach to evaluate the condition and performance of the district's wells. Hydraulic tests, water quality samples, and video camera surveys are all performed to create a comprehensive data chart. The program has improved efficiency and lowered water rates for customers. The success of this program is evident in the amount of energy saved, the improved pumping quality of the wells, and the improved water quality for residents. As an added benefit, the program came in under budget for two consecutive years.

LOS ANGELES COUNTY
Sharps Waste Management Program
Contact:
Natalia Jimenez, Project Manager, Environmental Programs Division
County of Los Angeles, Department of Public Works
P.O. Box 1460
Alhambra, CA 91802

Phone: (626) 458-3530
E-mail: njimenez@dpw.lacounty.gov
The Los Angeles County Public Works Department created the Sharps Waste Management Program to help residents properly, and legally, dispose of their needles, lancets and syringes. The department provides state-approved, puncture-proof containers to help residents safely collect their sharps waste. The containers are free and can be easily disposed of at designated collection sites. The department raises awareness for the project through press releases and articles in local papers. In 2008, the department collected more than 8,800 pounds of sharps waste, an increase of 70 percent from the previous year. By collecting sharps waste in this manner, the department calculates a large savings because of avoided hospital costs due to accidental puncture. The department also avoids spending money on cleaning up illegally dumped sharps waste.

LOS ANGELES COUNTY
Automated Ballot Re-make System
Contact:
Kenneth Bennett, Division Manager, Precincting
GIS and Election Systems
12400 Imperial Highway, Suite 6001C
Norwalk, CA 90650

Phone: (562) 462-2704
E-mail: kbennett@rrcc.lacounty.gov
Los Angeles County processes thousands of provisional ballots after each election. Temporary workers have to ensure that these voters cast their ballots for the appropriate races, a process that takes a lot of time and money. In 2008, the county began using the Automated Ballot Re-make System to try and speed up the process as well as save money. The project called for the one-time purchase of the software, laser printers and scanners. Instead of 80 temporary workers adjudicating 40,000 provisional ballots, the automated system allowed 30 workers to accomplish the same task within the same time frame. This saved the county more than $100,000. The system increased productivity, minimized errors and reduced staffing requirements.

LOS ANGELES COUNTY
Enhanced Student Poll Worker Program
Contact:
Tim McNamara, Assistant Registrar-Recorder/ County Clerk
Election Services Bureau
12400 Imperial Highway, Suite 7020B
Norwalk, CA 90650

Phone: (562) 462-2722
E-mail: tmcnamara@rrcc.lacounty.gov
In order to ensure that all polling stations in Los Angeles County had enough workers, the Election Services Bureau decided to enhance its outreach efforts to high school students. The program added new recruitment tools to maximize involvement from students and teachers. The program created a student DVD to provide information to students through teachers, e-mail reminders for students to reduce no-show rates, and a classroom poster highlighting Election Day. The program seemed to be a success. The number of students who participated in the 2008 Primary Election as compared to 2004 rose 82 percent. There was also an increase for the General Election. The enhanced program also increased the number of schools participating by more than 65 percent.

LOS ANGELES COUNTY
Injury Prevention Program for Temporary Election Workers
Contact:
Joseph Horvath, Division Manager
Human Resources Division
12400 Imperial Highway, Suite 2204
Norwalk, CA 90650

Phone: (562) 462-2299
E-mail: jhorvath@rrcc.lacounty.gov
Los Angeles County's Office of the Registrar-Recorder/County Clerk (RR/CC) made a concerted effort to reduce the number of work site injuries by temporary election workers. A new program entitled Injury Prevention Program for Temporary Election Workers teaches techniques regarding accident and injury prevention to election workers. This program also gave supervisors more confidence about workplace safety. The department's Safety Officer devoted 160 hours to developing the training materials and presentations. There were no additional costs because the department used existing resources. In the most recent elections, the RR/CC reported a 34 percent reduction in accidents. This program can be used as a model for other departments who need to customize safety and prevention training.

LOS ANGELES COUNTY
Online Poll Worker Training
Contact:
Tim McNamara, Assistant Registrar-Recorder/ County Clerk
Election Services Bureau
12400 Imperial Highway, Suite 7020B
Norwalk, CA 90650

Phone: (562) 462-2722
E-mail: tmcnamara@rrcc.lacounty.gov
The Los Angeles County Registrar-Recorder/ County Clerk (RR/CC) created a new way to educate and train its large team of election workers. The Online Pollworker Training system allows for each worker to receive the training and take the necessary exams without having to go to a training center. The online content conformed to California state law and was specific to Los Angeles County's voting system. The program also allows for multiple training methods, including video. The program provides rapid results and feedback for the trainee. The initial cost of the program was purchased using funds from the Help America Vote Act, resulting in no cost to the county.

LOS ANGELES COUNTY
Vote! You Count! Voter Outreach and Education Campaign
Contact:
Erika Bonilla, Assistant Division Manager, Finance and Management Division
12400 Imperial Highway, Suite 7211
Norwalk, CA 90650

Phone: (562) 462-2666
E-mail: ebonilla@rrcc.lacounty.gov
Los Angeles County has more registered voters than 36 states. This fact makes it incredibly complicated to disseminate information to voters. The Registrar-Recorder/County Clerk (RR/CC) created the "Vote! You Count! Voter Outreach and Education Campaign" to reach more voters. The RR/CC worked with CBS media outlets to deliver public service announcements and radio and Web site advertisements. Advertisements appeared in all mandated languages throughout the county. The RR/CC also partnered with the Los Angeles Dodgers and UCLA football to provide information for people in attendance. This campaign led to a huge boost in voter registration, including records for "most registered voters on file - 4.3 million" and "highest voter turnout in over 40 years - nearly 82 percent."

LOS ANGELES COUNTY
Paralegal Internship Program
Contact:
Miriam Docter, Senior Administrator
Los Angeles Superior Court, Santa Clarita Courthouse, Room #1137
900 Third Street
San Fernando, CA 91340 Phone: (818) 898-2403
E-mail: mdocter@lasuperiorcourt.org
Recently, the Los Angeles Superior Courts in San Fernando and Van Nuys experienced severe backlogs of family law judgments waiting to be processed. This led to the creation of the Paralegal Internship Program. This program allows local students studying to be paralegals to receive direct court experience. In turn, these interns help to process the massive amount of family law judgments. Prior to the program's existence, there was a four-month backlog, that number has been reduced dramatically. Due to the program's success, it has been expanded from family law to cover additional areas of civil litigation. Operating costs for the program fall within the court's regular budget.

MERCED COUNTY
Merced Parenting Center
Contact:
Martha Hermosillo, Special Projects Manager
Human Services Agency
PO Box 112
Merced, CA 95340

Phone: 209/385-3000 ext. 5620
E-mail: sgruendl@glenncountyhealth.net
The Merced Parenting Center joined with First 5 Merced to provide parenting programs to all residents, instead of only those involved with Child Welfare Services or those struggling with issues such as abuse or neglect. The county wanted to provide resources to any parent to improve capability and provide preventative support before the need should rise to the level of involving Child Welfare Servcies. The partnership expands programs and a community-wide marketing campaign informs the community about the available resources. The partnership is projected to continue for three years through a grant from First 5 Merced. As the program continues to grow, the Human Services Agency will continue to analyze and refine programs to the benefit of the parents involved directly in the classes, as well as the community at large.

NEVADA COUNTY
PSAs on a Budget
Contact:
Steve Monaghan
Chief Information Officer
950 Maidu Avenue
Nevada City, CA 95959

Phone: 530/265-1239
E-mail: steve.monaghan@co.nevada.ca.us
To increase its ability to promote Nevada County programs and services, the county at the behest of the Board of Supervisors created a media kit to develop public service announcements. The county identified video as the most effective tool to meet communication needs; however a standardized, consistent message was needed, which had proven costly in the past. The media kit that was developed provided the tools to create consistent messages for all PSAs. The County held a contest in which 26 student groups developed PSA's using the media kit. This cost-saving method produced the announcements the county needed to achieve public communication objectives at a price it could afford. The student contest was productive and fun, and the county plans to repeat it annually.

ORANGE COUNTY
Electronic Fictitious Business Name Statement System
Contact:
Renee Ramirez, Assistant Clerk-Recorder
County Clerk-Recorder Department
12 Civic Center Plaza, Room 101
Santa Ana, CA 92701

Phone: 714/834-2510
E-mail: renee.ramirez@rec.ocgov.com
To streamline the repetitive, time-consuming process used by the Clerk-Recorder Department when filing, maintaining, and issuing copies of Fictitious Business Name statements, the department developed an in-house management system that includes an electronic process for submitting applications. This electronic system automatically assigns registration numbers with direct links to the cashiering system; reduces the possibility of human error; allows for secure submittal of statements and proofs of publication from adjudicated newspapers; and allows for more sophisticated electronic searches for documents and information. The system allows the department to prepare and generate renewal notices, a service that previously was contracted out. The virtually paperless system significantly reduces labor costs, and provides efficient public service and a safe and secure repository for public records.

ORANGE COUNTY
E-File Conflict of Interest "GREEN" Online Filing
Contact:
Darlene J. Bloom, Clerk of the Board
Orange County Clerk of the Board
333 W. Santa Ana Blvd., Suite 465
Santa Ana, CA 92701

Phone: 714/834-2206
E-mail: darlene.bloom@ocgov.com
Orange County sponsored legislation (AB 2607) that allowed the Clerk of the Board to accept electronically filed Form 700s, and developed a comprehensive Conflict of Interest Code Management System. This allows filers to electronically file and allows agencies to track and manage files and code amendments. Previously in paper form, the Form 700 was confusing, and the Clerk of the Board was often unable to review the files in a timely manner, negatively impacting their ability to enforce compliance with the Fair Political Practices Act requiring individuals to disclose their financial interests. With a $200,000 price-tag, this system dramatically reduces staffing requirements, improves compliance, provides timely review of filer's forms and access by the public, and reduces late filings and the need for filer amendments.

ORANGE COUNTY
County Community Service Center
Contact:
Andrew Do, Chief of Staff
First District Supervisor Janet Nguyen
333 W. Santa Ana Blvd., 5th Floor
Santa Ana, CA 92701

Phone: 714/834-3110
E-mail: andrew.do@ocgov.com
The Orange County Board of Supervisors established the County Community Services Center in order to make government assistance more accessible to the public, who in times of need may not be familiar with the web of county services available to them. At the urging of Supervisor Nguyen, this comprehensive center is located at an easily accessible, centralized location. This multi-agency outreach office reduces barriers to access for residents seeking assistance, by bundling the services of many agencies in one place. The close working contact/communication between county staff from various departments creates a collaborative effort that enhances the client's experience and increases staff efficiencies. This one-of-a-kind, multi-agency, multi-discipline approach to service delivery has met and exceeded all initial performance projections.

ORANGE COUNTY
Literary Orange - Connecting Readers with Authors
Contact:
Steve Franks, Director
Orange County Community Resources
1770 N. Broadway
Santa Ana, CA 92706

Phone: 714/480-2788
E-mail: steve.franks@hcs.ocgov.com
In an effort to promote the library and its services, county public libraries developed Literary Orange to provide the community a unique opportunity to connect with leading authors. In partnership with UC Irvine Libraries, this annual event includes a full day of presentations by authors. Costs for the event are relatively low thanks to the working relationships with various organizations that provide services at no cost, such as the Art Institute of California and the California Center for the Book. Attendance at the event grew by 100 people from 2007 to 2008 and the participating authors, as well as attendees, voiced their appreciation and approval. Literary Orange offers the county a full-day, multi-panel event that promotes the connection between reading, authors, libraries, learning, and literacy.

ORANGE COUNTY
OC Parks/Cal State Fullerton Marketing Partnership
Contact:
Steve Franks, Director
Orange County Community Resources
1770 N. Broadway
Santa Ana, CA 92706

Phone: 714/480-2788
E-mail: steve.franks@hcs.ocgov.com
To increase attendance at the Orange County Zoo, the Parks Department teamed up with California State Fullerton's Marketing Department. The partnership provided students with real-life marketing challenges: they were tasked with developing a five-year marketing plan. As part of a class project, the department did not have to budget any funds for the creation of the campaign. Divided into five groups, the students returned professional marketing plans with creative approaches including media kits, public service announcements, merchandise ideas, landscaping ideas, etc. The zoo has implemented components from each plan and visitation has increased 25 percent. The university honored the Parks Department with its Most Committed Partner Award, which recognizes students, faculty, and community partners who strengthen the bonds between the university and the community.

ORANGE COUNTY
OC Parks Nix Nature Center
Contact:
Steve Franks, Director
Orange County Community Resources
1770 N. Broadway
Santa Ana, CA 92706

Phone: 714/480-2788
E-mail: steve.franks@hcs.ocgov.com
The Nix Nature Center is the central guidepost for the Laguna Coast Wilderness Park and South Coast Wilderness area. It was developed by OC Parks to inform the community about the parks, tell visitors how to safely enjoy the area, and to demonstrate the importance of the land and wildlife. The $3.4 million budget was a marriage of private funds, donations, bonds, OC Parks, and other outside sources. Construction happened with environmental and economical impacts in mind. The award-winning center has increased visitation from 22,000 to 47,000 in its first year. Community support has also increased as a result of the alluring center, as measured by the increase in volunteer workforce at the park resulting in more than $50,000 in community benefit.

ORANGE COUNTY
Second Sunday Habitat Restoration Program
Contact:
Steve Franks, Director
Orange County Community Resources
1770 N. Broadway
Santa Ana, CA 92706

Phone: 714/480-2788
E-mail: steve.franks@hcs.ocgov.com
Orange County Parks' Upper Newport Bay Nature Preserve faced environmental stewardship challenges, and resource enhancement and management challenges. The facility provides open space for recreational use, as well as a protective habitat for a variety of rare and endangered species. Initiated in June 2006, the Second Sundays Habitat Restoration Programs connects the community to the Preserve on a land stewardship level, and successfully restores the habitat on a larger scale. This three-hour event hosts more than 100 volunteers who plant, seed, install herbivore protection, water, remove invasive plants, and remove trash. Since inception, Second Sunday's efforts have resulted in the planting of over 6,000 native species and more than 3,600 hours of volunteer maintenance annually. Many native species of bobcats, owls and others have returned.

ORANGE COUNTY
Inter-Agency Coordination Program
Contact:
Vincent Gin, Division Manager
Engineering, Project Management Division
300 North Flower
Santa Ana, CA 92703

Phone: 714/834-5732
E-mail: vincent.gin@ocpw.ocgov.com
Orange County's public works capital and maintenance projects often involve environmentally sensitive resources under the jurisdiction of various regulatory departments. Permits to construct and maintain facilities in such areas require lengthy technical studies and negotiations, and overlap with different regulators further slows progress. The Engineering Department championed a quarterly Inter-Agency Coordination program to streamline regulatory permitting. The meeting puts the various regulators together to openly communicate to resolve issues and set priorities. Total cost of the program is $8,000 a year; without the Coordination Program, additional resources would be expended for numerous meetings with each regulator individually. The program has created long-term positive relationships, improved communications and has proved to be a very low cost method of avoiding delays to critical projects.

ORANGE COUNTY
Orange County Material Exchange Program
Contact:
Dylan Wright, Deputy Director
Orange County Waste & Recycling
300 North Flower St., Suite 400
Santa Ana, CA 92703

Phone: 714/834-4137
E-mail: dylan.wright@ocwr.ocgov.com
The Material Exchange Program encourages the re-use of certain hazardous household products. Previously, the county was responsible for the $5 million price-tag of disposing hazardous products that are left at collection centers; maintaining these centers is important to ensure that these products are kept out of landfills. To reduce costs, the county implemented the Material Exchange Program which gives free of charge any reusable items left at the Centers to whoever has use for them. Paint received at the centers is mixed and donated for graffiti abatement programs and to non-profit organizations that use it to refurbish homes for low income or disabled homeowners. In 2008, more than 550,000 pounds of products were exchanged, saving the county more than $280,000 in transportation and disposal costs.

ORANGE COUNTY
Proactive Native Habitat Restoration Through Pre-mitigation
Contact:
Niki Wilson, Environmental Engineering Specialist
Orange County Waste & Recycling Department
300 North Flower St., Suite 400
Santa Ana, CA 92703

Phone: 714/728-3063
E-mail: niki.wilson@ocwr.ocgov.com
The Orange County Waste & Recycling Department makes every effort not to wait until all open spaces are impacted by trash before preparing for the future of the landfill's natural area. In this vein came the Pre-mitigation Project, which repairs degraded lands for use by native species in advance of impacts to their natural habitat. At Prima Deshecha Landfill, 150 acres of the zone slated for landfill use are currently home to a myriad of species; 200 acres of native habitat land have been restored to offset this loss. The department's Enterprise Fund paid for the project and numerous cost-saving techniques were realized. This habitat restoration project is seen as a success by neighbors who are enjoying the newly seeded areas now lush with wildflowers.

ORANGE COUNTY
Election Day S.W.A.T. Team
Contact:
Neal Kelley, Registrar of Voters
Orange County Registrar of Voters
1300 S. Grand Ave., Bldg. C
Santa Ana, CA 92705

Phone: 714/567-5139
E-mail: neal.kelley@rov.ocgov.com
The Election Day Rapid Deployment Team was built modeling S.W.A.T. teams in law enforcement to act as the emergency units for all Election Day emergencies such as malfunctioning machines, election violations, etc. Previously, issues at polling places would only be addressed after an election, as there was no infrastructure to deal with problems. Since 2005, this trained team has been equipped to deal with any problem and is immediately available to assist on-site at polling places in their region. Team members are dispatched to problem situations within 10 minutes, meaning that minor problems do not escalate into major ones. Team members have been known to assist with everything from panicking poll workers to a swarm of bees blocking entrance to a polling place.

RIVERSIDE COUNTY
Office on Aging- Grandparents Raising Grandchildren
Contact:
Valerie Wheat, Program Manager
Office on Aging
1075 North State Street
Hemet, CA 92543

Phone: 951/791-3573
E-mail: vwheat@co.riverside.ca.gov
Since 1998 the Riverside County Office on Aging has delivered services to grandparents through the Grandparents Raising Grandchildren Task Force. The number of grandparents responsible for raising their grandchildren continues to rise and this population faces such challenges as navigating the school system, maintaining housing, etc. Members of the task force offer support services via social workers who link grandparents to resources and services, empowering them to deal with their own challenges. Funds for operating costs, four staff members, come from the state, federal and county government. The program has a track record of outstanding outreach and education, information and assistance, and care management. It is a model statewide "best practice" for delivering on the commitment to support residents.

RIVERSIDE COUNTY
Make The Smart Choice: Public Education Campaign
Contact:
Steve Van Stockum, Director
Environmental Health
4065 County Circle Dr., Suite 104
Riverside, CA 92503

Phone: 951/358-5172
E-mail: svanstoc@co.riverside.ca.us
"Make the Smart Choice" is an effective educational campaign produced by the Department of Environmental Health with the goal of educating the public on the dangers of eating food from illegal vendors. Illegal vendors are typically dealt with through confiscation of product, citation and even prosecution; this often elicited angry responses from the public who felt their low-cost, convenient food source was wrongfully taken from them. To make the public more aware of the risk they assume when eating from unregulated vendors, the Department put in place activities ranging from informational brochures and videos to speaking engagements at schools, events, etc. The Department received an Innovative Food Defense Grant from the FDA to be used in creating and implementing the campaign.

RIVERSIDE COUNTY
Animal Behavior Assessment at Intake
Contact:
Teryn Hartnett Sr., Animal Behaviorist
Department of Animal Services
5950 Wilderness Avenue
Riverside, CA 92504

Phone: 951/358-7324
E-mail: thartnet@co.riverside.ca.us
The behavior team at the Department of Animal Services developed a program to reduce the number of animals surrendered to the shelter. The county absorbs more than 30,000 surrendered animals annually and many animals require behavior treatment to make them adoptable. Lack of space and resources prompted the department to find alternatives to impoundment. Now when residents present animals, especially dogs, for surrender, staff counsels them on alternatives for animals that need behavioral treatment to make them more suitable pets. The department has saved over $700,000 with this program because the owners of 815 dogs received education about behavioral needs of their pets, giving them the insight and encouragement need to keep them. Not only does this program save money, it ultimately saves animals lives.

RIVERSIDE COUNTY
Access to Assets
Contact:
Lois Carson, Executive Director
Community Action Partnership
2038 Iowa Avenue, Suite B-102
Riverside, CA 92507

Phone: 951/955-4900
E-mail: lcarson@capriverside.org
The Community Action Partnership of Riverside County developed an 18-month, three-part, wrap-around strategy to reduce families' participation in TANF so that DPSS can comply with federal regulations. The strategy serves to ensure TANF work participation, reinforce variables of success and raise awareness of opportunities available to TANF participants. This three-part program includes the following: participants are trained to become credentialed and paid IRS tax preparers; training through BLISS-Building Links to Impact Self-Sufficiency; and enrollment in a double-matching savings program for goals such as education, homeownership, small business ownership. Five of the 10 TANF participants completed the training involved in this strategy. These three supportive, wrap-around programs are national, making this model suitable for replication across the country.

RIVERSIDE COUNTY
Woodcrest Community Library
Contact:
Tina English, Deputy Executive Director
Riverside County Economic Development Agency
1325 Spruce Street, Suite #400
Riverside, CA 92507

Phone: 951/955-8916
E-mail: TEnglish@rivcoeda.org
Woodcrest Library was built to meet the needs of residents in unincorporated Western Riverside County. It is the first Riverside County government-owned, certified "green" building to meet all the Leadership in Energy and Environmental Design (LEED) requirements. The building includes skylights instead of overhead lighting, high-efficiency restroom facilities with dual levels of pressure, and low-pressure water heads. The grounds consist of a decomposed granite parking lot and a drought-resistant garden. Funding for the library was provide by the County and will be replaced by long-term bond financing through the Asset Leasing Corporation. The Woodcrest Library is a model of sustainable site development, water savings, energy efficiency, sustainable materials usage and indoor environmental quality.

RIVERSIDE COUNTY
Rubidoux Youth Opportunity Center
Contact:
Tina English, Deputy Executive Director
Riverside County Economic Development Agency
1325 Spruce Street, Suite #400
Riverside, CA 92507

Phone: 951/955-8916
E-mail: TEnglish@rivcoeda.org
The Riverside Redevelopment Agency created the Rubidoux Youth Opportunity Center to provide a safe haven for local at-risk youth in an area plagued with crime, poverty, gang influences, etc. In partnership with the County Workforce Investment Board, funding is used to operate the center and program services including opportunities for social, educational and career advancement for youth. The non-profit California Family Life Center provides leadership and core services and the Office of Education, Alternative Schools leverages funding for independent studies. Riverside City College is another partner which provides access to a mentoring program to encourage secondary education. The center is a success because of the various partners, the wealth of programs, and innovative approaches that allow youth to reach their fullest potential.

RIVERSIDE COUNTY
Mobile One-Stop Unit
Contact:
Felicia Flournoy, Assistant Director, Workforce Development
Riverside County Economic Development Agency
1151 Spruce Street
Riverside, CA 92507

Phone: 951/955-6615
E-mail: fflournoy@rivcoeda.org
The Riverside County Economic Development Agency designed and deployed a Mobile One-Stop to serve as a state-certified Disaster Response Vehicle and as a Mobile Career Resource Area to serve residents in unincorporated areas and handle the needs of the labor force. The Unit has nine computer workstations with satellite connectivity, a teaching area and conference room. The Mobile One-Stop can be used for job recruitments, on-line trainings, and an information center at events and for Rapid Response activities. The Mobile One-Stop replaces the need for permanent facilities in communities where residents rely on the services it provides. It has also proved a valid disaster response tool when it was used during Hurricane Katrina and the California fires.

RIVERSIDE COUNTY
The Path at the Desert Resource Center
Contact:
Maria Marquez, Mental Health Services Administrator
Riverside County Mental Health
769 W. Blaine Street, Suite B
Riverside, CA 92507

Phone: 951/358-4523
E-mail: MiMarquez@rcmhd.org
Riverside County collaborated with the Coachella Valley Association of Governments to establish a regional service location to serve homeless in the region. Development of the Desert Resource Center was the first goal of the committee. Numerous county departments, along with the association of governments, came together to plan the specifics of the 24/7 Drop-in Center for homeless adults with mental disorders and permanent supportive onsite housing for 25 chronically homeless adults. The center reflects effective inter-agency and inter-jurisdictional collaboration to address the challenge of creating community-based solutions to end homelessness. Leveraging of funds from multiple jurisdictions made development of the center possible; providing a closely coordinated continuum of social services supports that link homeless residents to services they need with efficiency.

RIVERSIDE COUNTY
Ripley Revitalization Project
Contact:
Colby Cataldi, Director, Desert Operations
Riverside County Economic Development Agency
1325 Spruce Street, Suite #400
Riverside, CA 92507

Phone: 760/863-2530
E-mail: CCataldi@rivcoeda.org
The Ripley Revitalization Project was developed to uplift an economically challenged area and promote a healthy, sustainable community for the residents of this agricultural town. Included in the project are a water treatment system, a community park, fire station, road improvements, farm-worker housing and a community center. The water treatment system resulted in a viable water supply; increased services from a revamped fire station ensure a safe community; renovated apartments make it possible for families to reside in one place on a consistent basis with low-rent assistance; the community center brings the residents educational and social programs; and the park offers families a safe recreational spot. The project provides residents the resources, opportunities, and the vibrant community that they deserve.

RIVERSIDE COUNTY
Coachella Valley Urban Trails and Bikeways Map
Contact:
Susan Harrington, Director
Department of Public Health
4065 County Circle Drive
Riverside, CA 92503

Phone: 951/358-7036
E-mail: sharring@co.riverside.ca.us
The Coachella Urban Trails and Bikeways Map was produced to encourage residents to use the trail system to increase physical activity. The hypothesis is that a safe, well-connected trail system can provide an alternate transportation choice for residents to engage in a physical activity, thereby reducing the incidence of obesity and chronic disease. The Department of Public Health, the Desert Bicycle Club, the Desert Riders and the Coachella Valley Community Trails Alliance worked with the transportation departments of all nine cities to identify and map the trails and bicycle paths. Funded by the Department of Public Health, the cost benefits will be realized in the long term by improved physical activity, improved quality of life and reduced healthcare costs for residents and their insurers.

RIVERSIDE COUNTY
Preparing the Deaf Community for an Emergency
Contact:
Susan Harrington, Director
Department of Public Health
4065 County Circle Drive
Riverside, CA 92503

Phone: 951/358-7036
E-mail: sharring@co.riverside.ca.us
The Deaf Community Working Group and the Department of Public Health developed an innovative and community-based approach to emergency preparedness for the deaf community. The Deaf Community Working Group seeks to enhance communication and improve local and jurisdictional emergency response ability as needed for the deaf community, through advocacy, education and outreach. The group developed educational materials such as presentations, tours, and simulations to increase the First Responders ability to effectively and efficiently address emergency situations. This community based approach in a previously over-looked special-needs population enhances the response capabilities of the residents and responders in Riverside County.

RIVERSIDE COUNTY
Riverside County S.P.I.D.E.R. Unit
Contact:
Vern Horst, Chief of Investigations
District Attorney's Office
4075 Main Street
Riverside, CA 92501

Phone: 951/955-5684
E-mail: vhorst@rivecoda.org
The Sexual Predator Internet Decoy Enforcement in Riverside County, known as the SPIDER Unit, is a team that monitors and enforces cyber crimes. The unit conducts covert Internet operations seeking sexual predators that use the Internet to prey on unsuspecting victims. The Unit brings together multiple law enforcement agencies and other agencies in a concentrated countywide effort, which increases productivity of all agencies thereby off-setting the costs to run the program. The SPIDER Unit has an impressive track record for initiating cases, writing search warrants, and making arrests. It has also provided community outreach with its public education campaign that includes presentations to parents and school administrators, as well as television news coverage highlighting and publicizing its success.

RIVERSIDE COUNTY
Fuel Efficiency Plan
Contact:
Ted Trujillo, Operations Manager
Fleet Services
5293 Mission Blvd.
Riverside, CA 92509

Phone: 951/955-4658
E-mail: ttrujillo@co.riverside.ca.us
The Riverside County Fleet Services needed to comply with the Board of Supervisors' 1998 Policy D-2, which encourages low or zero emission vehicles in order to improve air quality and meet local and federal air quality regulations. By 2008, the fleet numbered over 4,000 units, with alternative fuel vehicles accounting for 21.42% of the fleet. Recognizing that this was not enough, Fleet Services prepared an amendment that requires fuel efficiency of 25 MPG for light duty fleet vehicle purchases, vehicles that do not meet standards must be approved by a review committee, plus an annual review of minimum MPG standards. The far-sighted 1998 policy and the 2008 amendment has transformed the Riverside County fleet into one of the leading "Green Fleets" in the state.

RIVERSIDE COUNTY
Return-To-Work Program
Contact:
Ronald W. Komers, Assistant County Executive Officer/Human Resources Director
4080 Lemon Street, 7th Floor
Riverside, CA 92501

Phone: 951/955-3510
E-mail: rkomers@rc-hr.com
In an effort to reduce indemnity costs for the County's Workers' Compensation Program, the Riverside County Board of Supervisors approved a strategic and visionary plan to reduce workers' compensation and other leave costs. The Return-To-Work Program was piloted with the Sheriff's Department and included modified work assignments for those on leave due to occupational or non-occupational injuries or illnesses. One important factor is the proactive pursuing of modified duty placements for those out on leave. Departments are encouraged to create modified positions to keep people on the job when possible. The program reduced workers' compensation costs by approximately $8 million in FY 2008/09, and saved approximately 82,000 lost work days by keeping knowledgeable county employees working and productive, instead of out on leave.

RIVERSIDE COUNTY
Re-engineering Law Enforcement Recruitment in Riverside County
Contact:
Ronald W. Komers, Assistant County Executive Officer/Human Resources Director
4080 Lemon Street, 7th Floor
Riverside, CA 92501

Phone: 951/955-3510
E-mail: rkomers@rc-hr.com
The Riverside County Sheriff's Department needed a new, more efficient recruitment process if it hoped to staff to the levels of growth the county has experienced this past decade. Previously, recruiters relied on job fairs, flyers and personal contacts for recruiting and hiring, as well as applicant tracking was through a manual DOS-based system. The Sheriff's Department and HR Department redefined their roles surrounding polygraph and background investigations to maximize potential; the paper hiring process was replaced by a Web-based applicant tracking system; and a modern, generationally geared approach to recruiting was implemented. The project is indicative of the efficiencies that can be realized through inter-agency cooperation.

RIVERSIDE COUNTY
Riverside County Information Security Program
Contact:
Jack Miller, Chief Information Security Officer
4080 Lemon Street, 10th Floor
Riverside, CA 92501

Phone: 951/955-523
E-mail: jackmiller@rciso.com
Riverside County developed an information security strategy to bridge the gap between theoretical best practices and tangible countywide objectives. The county implemented a formal information security program to help ensure accurate and appropriate disclosure of information. Ratified by the Board of Supervisors, the program consists of an Information Security Program framework, which establishes governance by defining the program's vision, mission and role; an Information Security Risk Management Methodology, which defines processes for mitigating, assessing and accepting information security risk and ensures alignment with county goals; and Information Security Standards that define requirements and controls removing confusion via concise and audience specific documentation and training. These security controls ensure that the right information is available to the right people at the right time.

RIVERSIDE COUNTY
Art Works Program
Contact:
Bill Brenneman, MHSA Manager
Riverside County Department of Mental Health
4095 County Circle Drive
MHSA Administration - MS #3810
Riverside, CA 92503

Phone: 951/358-4563
E-mail: bhbrenneman@rcmhd.org
The Riverside County Department of Mental Health contracted with the Jefferson Transitional Program to use creative arts to incorporate recovery and wellness practices as well as peer-delivered services with mental health services. The Art Works Project is one that uses the peer-based recovery model by enabling peers to coordinate and teach recovery-based artistic programs that instill a sense of dignity and self-worth and the development of personal interests, while helping to diminish negative stigmas. The project builds bridges with the community who were exposed to the artwork produced and/or presented by participants, broadening the network of community support for individuals who are now seen as artists instead of patients. The program also encourages interagency collaboration by involving local artists, art organizations, schools and other non-profits.

RIVERSIDE COUNTY
Historic Riverside County Adventures/Driving Tour Brochure
Contact:
Keith Herron, Historic Preservation Officer
Riverside County Regional Park and Open-Space District
4600 Crestmore Road
Riverside, CA 92509

Phone: 951/955-4558
E-mail: kherron@co.riverside.ca.us
In order to showcase the 80-plus landmarks in Riverside County on a usable, meaningful map, the Regional Park and Open-Space District worked with a graphic design firm to develop a driving map that organizes sites to help tourists make organized destination decisions. The county worked with a firm that understood the budget constraints and was successful in creating a product within budget that is easily replicable and suitable for Web conversion. Links to historical societies and museums and to the Park District are included on the Web version. This attractive, usable visitor guide adds to economic activity and development in a market of day trips and local tourism. The piece successfully leads tourists to Riverside's history and adds to the county's economic diversification.

RIVERSIDE COUNTY
Comprehensive Clinical Pharmacy Services
Contact:
Ellie Bennett, COO
Riverside County Regional Medical Center
26520 Cactus Avenue
Moreno Valley, 92555

Phone: 951/486-4450
E-mail: ebennett@co.riverside.ca.us
The Regional Medical Center restructured pharmacy services by uniting clinical and dispensing services under one unified vision to bridge the gap between the physician and the pharmacy. The hospital implemented a clinical pharmacy that brings all xounty-run pharmacies under a centralized dispensing service. This increases access to quality health care and enhances medication use by placing clinical pharmacists at the user's level. This comprehensive pharmacy service designed for the underserved populations of Riverside County increases the quality of care available by providing a package of health education, drug information, and disease management and dispensing assistance. Health care systems can achieve better outcomes in cost effectiveness and patient care through communication and proper patient education.

RIVERSIDE COUNTY
Clean Money Youth-Based Fundraising Program
Contact:
John H. Boyd, Director Code Enforcement Department County Administrative Center
4080 Lemon Street, 12th Floor
PO Box 1469
Riverside, CA 92502

Phone: 951/955-6180
E-mail: johnboyd@rctlma.org
A partnership between the Riverside County and local private businesses, the Clean Money Youth-Based Fundraising Program financially rewards local youth-based, non-profit organizations for cleaning their neighborhoods. Although there are established agencies to mitigate blight, this program offers relief to those agencies while providing education to youth on illegal dumping, and engaging them in their community's well-being. A true win-win, this program unites the community against illegal dumping, while giving youth the opportunity to raise money for their organizations. To date, 31 local youth organizations have participated in the removal of more than 63 tons of trash, raising more than $54,000 in the process. This program has been so successful in the 4th District that the 1st and 2nd Districts of Riverside County are preparing to implement the program.

RIVERSIDE COUNTY
Riverside County's Water-Efficient Landscape Program
Contact:
Ron Goldman, Planning Director
Riverside County Planning Department
4080 Lemon Street, 9th Floor
Riverside, CA 92502

Phone: 951/955-3265
E-mail: rgoldman@rctlma.org
Riverside County developed and adopted a Water-Efficient Landscape Ordinance to ensure common-sense water conservation measures through the use of landscaping practices that will be better suited to California's environment. In collaboration with a Water Task Force comprised of regional water agencies, stakeholder groups and elected officials, the county succeeded in making definitive policy action in this arena. The Ordinance and the Guide to California Friendly Landscaping has influenced the way development reduces annual water use through sensible landscaping. Through rigorous plan check reviews and inspections of new development sites, the landscape program has reduced landscape water demand by more than 20 percent, launching the objectives of AB 1881 two years ahead of the bill's January 2010 deadline.

RIVERSIDE COUNTY
Juvenile and Adult Management System (J.A.M.S.)
Contact:
Sally Beavan, Chief Deputy Probation Administrator
Riverside County Probation Department
PO Box 833
Riverside, CA 92502

Phone: 951/955-3486
E-mail: sbeavan@rcprob.us
The Juvenile and Adult Management System (JAMS) is an effective client tracking tool that saves the Probation Department $4 million in one-time costs and $150,000 annually. Previously, the department used a stand-alone Client Management System that was outdated and ineffective. The department used in-house developers to implement JAMS, which effectively tracks offenders for the entire span of their adjudication. JAMS allows for the easy addition or change to various functions, including report generation, and information storage for items such as body markings, behavior identifiers, etc. Records and information are now more easily accessible which increases staff efficiency. The system has taken the department to the next level in field and institution services and four other county probation departments have expressed interest in the program.

RIVERSIDE COUNTY
Youthful Offender Program (YOP)
Contact:
Donna Thierbach, Chief Deputy Probation Officer
County Probation Department
PO Box 833
Riverside, CA 92502

Phone: 951/955-2832
E-mail: dthierba@rcprob.us
The Probation Department developed the Youthful Offender Program to address the return of offenders from the California Division of Juvenile Justice who, while more criminally sophisticated as a result of time spent in the state facility, were not convicted of serious felonies. Since 2007, the state facility began returning certain offenders and Riverside County needed a plan to absorb them. The Youthful Offender Program includes a 70-bed residential treatment program located in Indio Juvenile Hall. The next step is a stay at another facility at Twin Pines Ranch that offers education, physical training, vocational training, and cultural enrichment activities. Upon completion of this second phase, offenders are released to the Enhanced Aftercare supervision program. The program has admitted 119 juveniles since April 2008.

RIVERSIDE COUNTY
Enhanced Aftercare Program
Contact:
Craig Cass, Chief Deputy Probation Officer
Riverside County Probation Department
PO Box 833
Riverside, CA 92502

Phone: 951/955-2811
E-mail: ccass@rcprob.us
The Riverside County Probation Department's Enhanced Aftercare Program was designed to reduce recidivism by reinforcing positive skills immediately following an offender's graduation from the structured programs. To aide in successful reintegration in the community, a deputy probation officer begins working with the juvenile offenders prior to release. A comprehensive, individual re-entry plan is designed to address issues of legal custody, school enrollment, employment and supervision. Deputies supervise offenders for six months with in-person contact twice a week for the first month and assist with everything from completing job applications to helping juveniles enroll in school. Enhanced aftercare reduced recidivism significantly over an 8-month period: 63.2 percent of participants did not re-offend, which shows a recidivism rate reduced from 53.2 percent to 36.8 percent.

RIVERSIDE COUNTY
Probation Department Comprehensive Website
Contact:
Sally Beavan, Chief Deputy Probation Administrator
Riverside County Probation Department
PO Box 833
Riverside, CA 92502

Phone: 951/955-3486
E-mail: sbeavan@rcprob.us
The Riverside County Probation Department launched a new, updated Web site in November of 2008 that acts as a hub for clients, family members, potential employees, volunteers, interns, the general public and department employees. Previously, due to budget constraints, the department's Web site had not been maintained since 2001, causing receptionists to spend unnecessary time correcting outdated information callers obtained on the Web site. Web site costs were $5,000, while cost savings are estimated at more than $125,000 in costs associated with the time spent by staff correcting information. The new Web site offers transparency in that the public has access to relevant information and provides a positive image for the department reflecting the chief probation officer's motto of "One mission, one department, serving the Community."

RIVERSIDE COUNTY
Hospital Liaison Pilot
Contact:
Vikki Neugebauer, Coordinated Care Programs Manager
6296 River Crest Dr., Suite k
Riverside, CA 92507

Phone: 951/867-3800
E-mail: vneugebauer@co.riverside.ca.us
The Riverside Counting Office on Aging's Hospital Liaison Pilot is a partnership designed to bridge the gap between medical and social models to deliver community-based coordinated care services. This partnership is in response to the issue of patchwork, fragmented services which tend to leave patients with a hodge-podge of referrals, paperwork and disjointed directions. The hospital liaison is a community-based care manager who actively partners with institutionally based health care providers, provides referrals, and assists with applying for community based services. Patient surveys indicate that with the aide of the Hospital Liaison there has been a significant increase in knowledge of the various community-based long term care choices available. Patients are able to use these services instead of the more costly institutional care settings.

SACRAMENTO COUNTY
Violation of Probation in Lieu Night Court
Contact:
Lynn Wynn, Principal Administrative Analyst
Sacramento County Criminal Justice Cabinet
799 G Street, Room 217
Sacramento, CA 95814

Phone: (916) 874-9844
E-mail: wynnl@saccounty.net
Congested courtrooms and clogged calendars are major problems for the criminal justice system. With more time, the majority of criminal cases can be settled early in the process. This saves money and space in county jails. In Sacramento County, the District Attorney and the Sacramento County Criminal Justice Cabinet created the Violation of Probation in Lieu Night Court (VOP Court), which then began its pilot program in January of 2008. Eighty-nine percent of all its cases were resolved within three court appearances. Through this reduction of appearances, the court saved more than $1.2 million. Jail bed days were reduced for VOP defendants from 45 days to 13 days, a cost avoidance of $4.4 million. The pilot program was funded for six months at a cost of $200,000.

SAN BERNARDINO COUNTY
A New Concept in Mental Health Services
Contact:
CaSonya Thomas, Deputy Director/Chief Compliance Officer, Department of Behavioral Health
260 W. Hospitality Lane, Suite 400
San Bernardino, CA 92415

Phone: (909) 382-3101
E-mail: cathomas@dbh.sbcounty.gov
San Bernardino County's Department of Behavioral Health created the Office of Consumer and Family Affairs (OCFA) to provide better assistance, support and representation for people dealing with mental health issues. The primary functions of the OCFA are to: Encourage family participation in a person's plan of treatment, connect families with support agencies, and facilitate communication with service providers. The OCFA employs a family member and a consumer as peer and family advocates. These advocates help bring their own experiences to the needs of other families. Costs of this program consist entirely of regular county salaries and benefits. The success of this program has led other counties to invite the OCFA to assist in the development of similar programs.

SAN BERNARDINO COUNTY
Supply Chain Realignment
Contact:
Contact: Deborah Pease, Assistant Administrator, Support Services,
Arrowhead Regional Med. Center
400 North Pepper Avenue
Colton, CA 92324 Phone: (909) 580-0070
E-mail: peased@armc.sbcounty.gov
In order to streamline the purchasing process and minimize medical supply expenses, the Arrowhead Regional Medical Center completely realigned the entire supply chain. First, the hospital reviewed all rental and supply expenses. Second, the hospital selected a new group purchasing organization (GPO). Third, the medical/surgical distribution contract was renegotiated. Finally, the hospital provided extensive staff education on supply chain processes. This realignment did not require any additional funds. Through this realignment process, the Medical Center has calculated a savings of more than $4.1 million. These savings occurred without affecting the quality of products the hospital utilizes. The Medical Center believes these methods can be replicated in other county systems, especially those that require high-volume purchases.

SAN BERNARDINO COUNTY
Concurrent Planning Matching Team
Contact:
Jeff Wagner, Deputy Director
412 W. Hospitality Lane, 2nd Floor
San Bernardino, CA 92415

Phone: (909) 891-3510
E-mail: jwagner@hss.sbcounty.gov
San Bernardino County created a new team-based approach to match children with the best possible adoptive family. The Concurrent Planning Matching Team (CPMT) increases the chances of finding a better long-term match that will ensure permanency for a child. The team consists of experts on adoption/concurrent planning as well as Child Protective Services social workers. This multidisciplinary approach enhances decision-making and makes sure the child's needs are viewed in a more holistic context. Since its implementation, adoption finalizations have increased by 18 percent. The county believes this is due to the CPMT team and its matching process. Disruption meetings have also declined significantly since the start of the CPMT. The team meetings do not require additional costs, only the salaries and benefits of existing employees.

SAN BERNARDINO COUNTY
Log to Reduce Incorrect Foster Care/AAP Payments
Contact:
Jeff Wagner, Deputy Director
412 W. Hospitality Lane, 2nd Floor
San Bernardino, CA 92415

Phone: (909) 891-3510
E-mail: jwagner@hss.sbcounty.gov
Resources for foster care payments are already stretched thin and overpayments can cause even more problems for a county department. San Bernardino County created the Foster Care Overpayment Group to revise procedures between placement and payment workers. The "Heads-Up Log" process was implemented to help stop overpayments and ensure payments are sent to the correct families. A CFS social worker immediately shares changes of placements with other departments. This will immediately update the Child Welfare Services Case Management System. Since the "Heads-Up Log" was created in 2007, the annual number of overpayments has decreased from 105 to 44, saving the department more than $35,000. The cost to develop and implement the program was $3,375, more than paid for by the savings of reduced overpayments.

SAN BERNARDINO COUNTY
Peer and Family Assistants Positions
Contact:
Jeff Wagner, Deputy Director
412 W. Hospitality Lane, 2nd Floor
San Bernardino, CA 92415

Phone: (909) 891-3510
E-mail: jwagner@hss.sbcounty.gov
Foster children make up less than 0.3 percent of California's total population, yet 40 percent of people living in homeless shelters are former foster youth. Many former foster youth feel "cut off" at the age of 18. San Bernardino County found a new way to connect with foster youth and help more successfully transition to self-sufficiency. Peer and Family Assistant (PFA) positions were created to bring in former foster youth to provide counseling and links to services. Three PFA positions are funded through the Children and Family Services budget for an annual cost of about $98,000. Since the program's beginning, there has been an increase of attendance at Independent Living Program activities. This has helped CFS achieve better outcomes for youth transitioning out of the foster care system.

SAN BERNARDINO COUNTY
San Bernardino County Waterwise Demonstration Garden Project
Contact:
Keith Evans, Grounds Division Superintendent,
Facilities Management Department
200 South Lena Road
San Bernardino, CA 92415

Phone: (909) 208-8852
E-mail: kevans@fm.sbcounty.gov
San Bernardino County is 90 percent desert and is in the middle of an eight-year drought. This makes water conservation a very important topic. The county's Facilities Management Department looked for new ways to reduce landscape water consumption. One solution was to develop an outreach project that included a demonstration garden, as well as an online component that included monthly project updates. The garden uses water and energy-saving techniques, as well as drought-tolerant plants. The Capital Improvement Project provided $35,000 for the program. Annually, the garden saves about 1.5 million gallons of water and $3,500 in water expenses. The public outreach aspect has proven effective as well. Visitors to the garden learn about the different plants and garden techniques they can use at home.

SAN BERNARDINO COUNTY
Uncharted Territory - The Joint Information System
Contact:
Megan Blaney, Public Information Officer,
San Bernardino County Fire Department
1743 Miro Way
Rialto, CA 92376

Phone: (909) 356-3998
E-mail: mblaney@sbcfire.org
San Bernardino County covers more than 20,000 square miles. This makes quick emergency notification a necessity for the fire department. The county's Office of Emergency Services (OES) created a specific Joint Information System (JIS), as well as many different methods to spread information rapidly, including: recorded phone line, county disaster Web site, 2-1-1 phone bank, and emergency alert messages through television and radio. This system includes a series of trainings for the 85 public information officers in the county. The trainings and groundwork proved successful at preparing the departments for the 2008 Golden Guardian Statewide Earthquake Exercise, which earned the county high marks. The system was designed with no out-of-pocket budget expenses. Additional trainings were paid for with Homeland Security grant funds.

SAN BERNARDINO COUNTY
Localizing "The Big One"
Contact:
Megan Blaney, Public Information Officer
San Bernardino County Fire Department
1743 Miro Way
Rialto, CA 92376 Phone: (909) 356-3998
E-mail: mblaney@sbcfire.org
San Bernardino County's Office of Emergency Services committed to informing the general public about the dangers of a massive earthquake. The county launched an intensive outreach program to drive the message of disaster preparedness. A team of public information officers partnered with the ShakeOut organization to make sure the public participated. The effort included a media campaign entitled "Steps to the ShakeOut," door-to-door volunteers, flyers, as well as earthquake preparedness information on the county's Web site. More than half a million people in the county registered for the Great Southern California ShakeOut. The campaign was made possible by partnerships with private businesses, elected officials and other agencies. The Department of Homeland Security Grant Program paid for all printed materials and advertisements.

SAN BERNARDINO COUNTY
Video - "Alluvial Fans of the County of San Bernardino"
Contact:
Larry Ainsworth, Information Services - AD Division<
670 E. Gilbert Street
San Bernardino, CA 92415

Phone: (909) 388-0567
E-mail: sgruendl@glenncountyhealth.net
Contact:
San Bernardino County needed a way to effectively inform people about the issues surrounding development and construction on alluvial fans; in particular, how to reduce the loss of human life, manmade structures and natural resources in the event of flooding. The county chose to produce a video entitled "Alluvial Fans of the County of San Bernardino." The video demonstrated the different methods used to alleviate the potential for catastrophic flooding by using dams, debris basins, and concrete flood channels. The video will be used to develop model ordinances and planning tools as support for local governments making land use decisions. Costs incurred were mostly in the form of staff time, totaling $31,680.

SAN BERNARDINO COUNTY
Public GIS and Map Data Web Site
Contact:
Mike Cohen, Geographic Information Mgmt. Systems Team Leader
670 E. Gilbert Street
San Bernardino, CA 92415

Phone: (909) 388-0568
E-mail: mcohen@isd.sbcounty.gov
San Bernardino County created a Geographic Information Services (GIS) public Web site to promote the sharing and distribution of data with the citizens and private industry. This Web site was also developed to serve out GIS maps and data in a more cost-effective and efficient manner. The site allows users to quickly download commonly-requested maps, like assessor book boundaries and supervisorial districts. Other important pieces of data or maps are updated regularly. The site has proved successful in terms of providing for the public; the site is averaging about 13,000 hits each day. Start-up costs for the Web site totaled $14,000, but the county has calculated an annual savings of about $32,000 by reducing the amount of work being performed by county staff.

SAN BERNARDINO COUNTY
San Bernardino County Restaurant Rating Web Site
Contact:
Chris Connelly, Team Leader, Information Services - AD Division
670 E. Gilbert Street
San Bernardino, CA 92415

Phone: (909) 388-0545
E-mail: cconnelly@isd.sbcounty.gov
The County of San Bernardino created a simple and cost-effective method to keep the public informed about the inspection reports of local restaurants. The county developed a Web site that posts each inspection and makes it simple for the public to find. The site provides easy-to-use searches by location and details of the severity of infractions. This Web site also saved money for the county by reducing the costs for paper and ink and reduced its greenhouse footprint by limiting conventional printing. The cost for developing the program was less than $20,000. The county estimates it has saved $14,400 annually, helping to recoup the investment in less than two years.

SAN BERNARDINO COUNTY
"ShakeOut" at the San Bernardino County Museum
Contact:
Kathleen Springer, Senior Curator, San Bernardino County Museum
2024 Orange Tree Lane
Redlands, CA 92374

Phone: (909) 307-2669, ext. 242
E-mail: kspringer@sbcm.sbcounty.gov
With the San Andreas Fault running nearby, San Bernardino County residents live in the heart of earthquake country. Heightening awareness for residents through educational opportunities is a crucial step in limiting potential damage in the event of a disaster. The San Bernardino County Museum stepped up as the epicenter for earthquake preparedness information for the public leading up to the simulated "Great Southern California ShakeOut." More than 500 people participated in activities ranging from emergency drills to interactions with real emergency responders. Media coverage helped inform others not in attendance. The success of the 2008 event convinced many to plan similar lectures and field trips in advance of the 2009 ShakeOut. The free public event was paid for by contributions from the museum's partners.

SAN BERNARDINO COUNTY
Election Issue Tracking System with Knowledge Base
Contact:
Kathy Payne, Elections Analyst
777 E. Rialto Avenue
San Bernardino, CA 92415

Phone: (909) 387-2083
E-mail: kpayne@rov.sbcounty.gov
In the weeks leading up to Election Day, the demands for customer service at the Registrar of Voters office (ROV) drastically increase. This requires the office to dedicate more employees to customer service as well as hire temporary workers. In order to meet the needs of the county voters, the ROV Information Services developed an election issue tracking system. The system is triggered by keywords entered by operators and offers answers to the most common inquiries. Results from this system include improved customer service, shorter call wait times, and the ability to respond to a larger volume of calls during the record-breaking turnout of Election Day 2008. No extra funds were dedicated to creating this system; it was paid for entirely out of the department's budget.

SAN DIEGO COUNTY
My Life, My Vote
Contact:
Michael Vu, Assistant Registrar of Voters
5201 Ruffin Road, Suite I
San Diego, CA 92123

Phone: (858) 694-3403
E-mail: Michael.vu@sdcounty.ca.gov
Prior to Election Day 2008, the San Diego County Registrar of Voters (ROV) was committed to informing non-English-speaking voters about the importance of casting their ballots. The ROV, in partnership with the non-profit Media Arts of San Diego, produced a documentary in each of the three dominant minority languages, Filipino, Spanish and Vietnamese. The goals of the video were to provide a documentary that could educate the respective communities about the importance of participation and to break language barriers. The project engaged youth by having high school students film and edit the documentaries. The funding, in the amount of $28,000, for the project came from the county's outreach program budget. As a result of the project, thousands of citizens viewed the films prior to Election Day.

SAN DIEGO COUNTY
Emancipated Foster Youth Housing Program
Contact:
Dolores Diaz, Housing Program Analyst
3989 Ruffin Road
San Diego, CA 92123

Phone: (858) 694-4804
E-mail: Dolores.diaz@sdcounty.ca.gov
Two-hundred foster youth in San Diego County "age-out" of the system each year, and 25-30 percent of them end up facing homelessness. Research shows the lack of available, affordable housing is the primary barrier to their access to education, employment and health care. The Department of Housing and Community Development helped create the Emancipated Foster Youth Housing Program to provide rental assistance for as many as 65 former foster youth each year. The program allows youth to live in housing units in the county, while providing rental subsidies and support services, like life-skills workshops and career training. Since the program began, 253 youth have avoided homelessness. The county Board of Supervisors provided the program $475,800 from its federal HOME Investment Partnership funding.

SAN DIEGO COUNTY
Xeriscape of Facility Landscape
Contact:
David Estrella, Assistant Director
3989 Ruffin Road
San Diego, CA 92123

Phone: (858) 694-4816
E-mail: david.estrella@sdcounty.ca.gov
Southern California remains under severe drought conditions and the need for water conservation is at an all-time high in San Diego County. The county's Housing & Community Development Department redesigned its facility exterior by using xeriscape landscaping, which is designed to reduce or eliminate the need for supplemental irrigation. The objective was to achieve an overall water savings of 30-50 percent while saving $8,000-10,000 annually. The project also committed to using native vegetation with water-saving attributes. The overall cost of the project was $42,675; within five years the department expects a return on the one-time payment based on an estimated annual savings of $8,200. The county also saved more than 433,000 gallons of water in the first year after the project was completed.

SAN DIEGO COUNTY
Project Management Boot Camp
Contact:
Sandra Strech, Continuous Improvement Manager
1700 Pacific Highway
San Diego, CA 92101

Phone: (619) 515-4306
E-mail: Sandra.strech@sdcounty.ca.gov
The San Diego County Health and Human Services Agency (HHSA) determined that county project managers needed more training to ensure better successes. The agency created the Project Management Boot Camp. It is a three-day training program taught by in-house experts with topics that have immediate relevance and applicability to current HHSA projects. The program consists of a curriculum based on the "Project Management Body of Knowledge." The courses include soft skills for project management like team-building and communication. The overall program has 30 training modules with a mix of lectures, exercises and real-life examples. The costs of developing the Boot Camp totaled less than $1,000. The HHSA expects a valuable return of investment measured by an increase in efficiency in project management.

SAN DIEGO COUNTY
Supervisor's Corner
Contact:
Savi Swick, Organizational Development Manager
1255 Imperial Avenue, MS W-406
San Diego, CA 92101

Phone: (619) 338-2511
E-mail: savi.swick@sdcounty.ca.gov
San Diego County's Health and Human Services Agency (HHSA) determined the agency needed to better train its supervisors in the areas of communication and employee development. A committee concluded the most effective solution was to provide a tool kit/reference for supervisors. The agency created "Supervisor's Corner," a Web site devoted to HHSA supervisors. The site contains policies and procedures, tools and resources on best practices, up-to-date articles, and an e-mail box that allows supervisors to ask questions from a human resources professional. The costs of developing the site were minimal and limited only to in-house labor. A recent survey from supervisors showed that a vast majority of those using the site found it helpful and informative.

SAN DIEGO COUNTY
The Job Shadow Program
Contact:
Savi Swick, Organizational Development Manager
1255 Imperial Avenue, MS W-406
San Diego, CA 92101

Phone: (619) 338-2511
E-mail: savi.swick@sdcounty.ca.gov
The San Diego County Health and Human Services Agency (HHSA) wanted to find new ways to allow employees to explore career opportunities within the organization. The Job Shadow Program was designed to provide the 5,700+ employees with the chance to preview jobs they are considering transferring to or promoting to within HHSA. This allows employees to be more empowered with making decisions toward their career path, as well as enhance job satisfaction. The program also allows mentors to develop leadership skills that contribute to their own professional growth. Limited costs exist related to the program guide and other training materials. After positive feedback from the initial pilot program, HHSA expanded the program to give employees the chance to preview 80 different positions.

SAN DIEGO COUNTY
The e-PAF
Contact:
Savi Swick, Organizational Development Manager
1255 Imperial Avenue, MS W-406
San Diego, CA 92101

Phone: (619) 338-2511
E-mail: savi.swick@sdcounty.ca.gov
It can prove to be a costly and difficult process transferring transaction forms throughout county departments. The San Diego County Health and Human Services Agency (HHSA) created the "e-PAF" as a solution. Instead of sending three different personnel forms manually through agencies in the county, the Electronic Personnel Action Form (e-PAF) allows all of the information to be sent electronically. The e-PAF has eliminated the need to print forms, shortened the turn-around time for completing the form, and reduced errors that occur through the previous process. All of the agency's goals have been met by this procedure. Processing time was reduced from four days to two. Errors were reduced by 50 percent. The e-PAF also saves the HHSA a minimum of 6,000 pieces of paper each month.

SAN DIEGO COUNTY
Animal Disease Network
Contact:
Nikos Gurfield, County Veterinarian
Department of Agriculture, Weights and Measures
5555 Overland Avenue, Suite 4104
San Diego, CA 92123

Phone: (858) 571-4268
E-mail: nikos.gurfield@sdcounty.ca.gov
The majority of human diseases are also animal diseases. More than 70 percent of new diseases reside in animals. The Office of the County Veterinarian was determined to create a method to receive information as well as improve the health of the public and animals. The department created www.SDAnimalHealth.net that links to disease report forms, as well as pages about disease information and maps of disease occurrence. Local veterinarians can quickly share information with the department who then provides it to government agencies, other veterinarians and the public. Since its creation in 2008, more than 200 reported disease cases were submitted and more veterinarians are participating. The program cost the department $500, but it has increased the amount of disease information obtained at minimal cost.

SAN DIEGO COUNTY
Integrated Fire Suppression/Storm Water Compliance Program
Contact:
Ken Frederiksen, Facility Support Manager
5555 Overland Avenue, Building 2, RM 220- MS 0368
San Diego, CA 92123

Phone: (858) 514-4980
E-mail: ken.frederiksen@sdcounty.ca.gov
San Diego County's Department of General Services (DGS) is responsible for the testing of fire sprinkler and pump systems in more than 500 county buildings. In order to reduce labor costs, enhance safety, and maintain compliance with state regulations, the department developed and implemented the Integrated Fire Suppression/Stormwater Compliance Program. The program uses a locally manufactured device called the diffuser/filter to disperse energy from fire pump discharge, while purifying the water to meet stormwater requirements. This device has eliminated the need to modify the fire pump system piping and trenching at several locations; it also improved safety for technicians. The program costs much less than the original $130,000 budget. Its implementation has proven to be a cost-effective process and reduced labor costs by about 50 percent.

SAN DIEGO COUNTY
The Green Collaboration Project
Contact:
Savi Swick, Organizational Development Manager
1255 Imperial Avenue, MS W-406
San Diego, CA 92101

Phone: (619) 338-2511
E-mail: savi.swick@sdcounty.ca.gov
San Diego County covers more than 4,200 square miles and county offices are spread throughout the area. The Health and Human Services Agency (HHSA) piloted the Green Collaboration Project to offer employees meetings and mandatory trainings without having to drive across the county. HHSA contracted with WebEx Communications, Inc. for the three-month pilot. The project consisted of setting up a Web-based communication center and training "hosts," who can schedule and conduct virtual meetings/trainings. The initial success of the project caused the HHSA to expand and fund it from the general budget at a cost of $7,500 per month. As of May 2009, HHSA has conducted more than 900 virtual meetings with 3,680 participants. Projected savings top $65,000 a year including travel time, mileage and printing costs.

SAN DIEGO COUNTY
Preventive Maintenance Quality Assurance Program
Contact:
Walter Stepahin, Facility Analyst
5555 Overland Avenue, Building 2, RM 220- MS 0368
San Diego, CA 92123

Phone: (858) 694-2709
E-mail: walter.stepahin@sdcounty.ca.gov
Successful Preventive Maintenance (PM) programs provide a cost-effective approach to maintaining facility efficiency and prolong equipment life cycles. San Diego County's Department of General Services (DGS) developed the PM Quality Assurance Program to ensure the appropriate assignment and quality of PM work orders, as well as provide better maintenance completion statistics. The program has two levels of audits; the first level (Live Audits) randomly checks 100 pending PM work orders, while the second level (Core Audits) selects 20 actions for a follow-up review. The initial development cost was $8,000 in labor; monthly, the overall costs equate to $3,700. Several benefits have been realized including improved PM quality. Unscheduled work orders and average hours spent per order have decreased; resulted in an estimated annual savings of $500,000.

SAN DIEGO COUNTY
Sheriff's Department Pre-Hospital Trauma Life Support Training
Contact:
Barbara Lee, Assistant Medical Services Administrator
8525 Gibbs Drive, Suite 303
San Diego, CA 92123

Phone: (858) 974-5966
E-mail: Barbara.lee@sdcounty.ca.gov
The San Diego County Sheriff's Department trains its Registered Nurse (RN) staff with a wide range of emergency situations not normally confronted by those outside of the criminal justice system. The Pre-Hospital Trauma Life Support (PHTLS) Training program was designed to instruct RNs on stabilizing inmates prior to the arrival of paramedics. Goals of the program include providing an understanding of the need for rapid assessment, advanced knowledge in examination skills and treatment of trauma patients. Improving early care could result in lower costs when the inmate is transferred to an emergency room. There is a cost differential of $32,050 over four years between training for PHTLS and prior certification programs. Another benefit is all detention nursing staff becomes proficient with this program.

SAN DIEGO COUNTY
Using Digital X-Ray Technology in Sheriff's Detentions
Contact:
Barbara Lee, Assistant Medical Services Administrator
8525 Gibbs Drive, Suite 303
San Diego, CA 92123

Phone: (858) 974-5966
E-mail: Barbara.lee@sdcounty.ca.gov
Between May 2006 and October 2007, more than 12,500 San Diego County inmates were exposed to tuberculosis. The ensuing health investigations cost the county more than $630,000. Now all inmates must undergo mandatory TB screening. The county decided that early identification was the best method to avoid a recurrence. The Sheriff's Department now uses digital x-rays as part of the booking process at all its facilities. To date, 15 new cases of active TB have been identified with those inmates being immediately isolated. The process is costly ($110,000 per month) but necessary. By avoiding the potential for another outbreak, the county saves the severe costs of individual investigations, as well as avoids the risk of an exposed inmate being released back into the general population.

SAN DIEGO COUNTY
Records Management: Revamped and Revived
Contact:
Rich Grudman, ERP Systems Administrator
County of San Diego, Department of Purchasing and Contracting
10089 Willow Creek Road, Suite 150
San Diego, CA 92131

Phone: (858) 537-2535
E-mail: rich.grudman@sdcounty.ca.gov
The County of San Diego had an antiquated records management program that followed outdated practices and did not use current technology. The County decided to renovate the entire program. The new records team updated policies and standards and modernized the technology. Significant changes include a new training video for all employees, personalized "House Call" meetings for all departments, and a Records and Electronic Content Management Forum. Lastly, changes were made to the "Vault" by adding new storage cabinets, a new HVAC to control climate, and a bar-coding system for better tracking of inventory. Costs for staff time and the "Vault" renovation totaled about $975,000. The program mitigates potential risks and costs associated with a poorly managed records program. The County's program now provides guidance to other government entities.

SAN DIEGO COUNTY
Guidelines for Determining Significance
Contact:
Jason Giffen, Chief, Project Planning
Department of Planning and Land Use
5201 Ruffin Road, Suite B
San Diego, CA 92123

Phone: (858) 694-3720
E-mail: Jason.giffen@sdcounty.ca.gov
San Diego County found a better solution to cut environmental review processing times, comply with existing law, and make environmental review more transparent for developers, planners and the public. The county created the "Guidelines for Determining Significance" guidebook to spell out exactly how to tell if development projects created "significant" environmental harm under California law. The Department of Planning and Land Use worked with developers, environmental groups, community members and others to create this document. These guidelines have produced several improvements, including making the process more clear for all involved, staff empowerment to make quicker decisions, and improved communication. Statistics show marked improvement in the processing of the technical studies that make up environmental impact reports. Financially, this process will save on County staff time spent on reviews.

SAN DIEGO COUNTY
Online, Not In-Line
Contact:
Darren Gretler, Building Chief
Department of Planning and Land Use
5201 Ruffin Road, Suite B
San Diego, CA 92123

Phone: (858) 694-3730
E-mail: Darren.gretler@sdcounty.ca.gov
The land development process can be a complicated and time-consuming experience. Because of that, San Diego County found a new way to improve service and reduce wait time for people. In June 2008, the county introduced "Kivanet Citizen" that allows people to apply for some building permits online. The applications go directly into the county system, saving transcribing time and costs. The county also created a building permit estimator-calculator, online wait-time charts and downloadable plot plan guides. People can now get estimates for permit costs for new homes and other projects simply by typing in estimated square footages. The county paid roughly $30,000 to create Kivanet Citizen. The program has since received 526 permits online, saving time for those applying and processing time in the department.

SAN DIEGO COUNTY
Wildfire Inspection Program
Contact:
Timothy B. Smith, Senior Facility Analyst
5555 Overland Avenue, Building 2, RM 220- MS 0368
San Diego, CA 92123

Phone: (858) 694-3562
E-mail: timothy.smith@sdcounty.ca.gov
After a series of devastating wildfires, San Diego County determined the need for a proactive inspection and mitigation program to reduce the risk of fire damage for county buildings. The Wildfire Inspection Program was created to include a 14-item checklist for inspections that follows National Fire Protection Association (NFPA) criteria. The program promotes corrective action after inspections and establishes a reporting, assessment and follow-up process. Staff training is also provided to remain current with NFPA guidelines. Initial costs were $2,500, with an ongoing annual cost of $3,840. In 2008, staff conducted 242 wildfire inspections and 196 corrective actions were taken, including tree trimming and defensible space. The program has the potential for significant returns in savings and safety with only a modest investment.

SAN DIEGO COUNTY
Emergency Contract Pre-Qualification
Contact:
Donna Turbyfill, Deputy Director
Department of Public Works
5555 Overland Avenue, Suite 156
San Diego, CA 92123

Phone: (858) 505-6470
E-mail: donna.turbyfill@sdcounty.ca.gov
San Diego County learned several valuable lessons after the 2007 Firestorm. First, massive amounts of recovery materials are needed and, second, the required emergency response often exceeded the capability of county crews. As a result, the county implemented a process to identify qualified contractors and to establish blanket ordering agreements (BOAs) in response to emergencies like floods or fires. Listed construction contractors would be issued work orders to eliminate immediate safety hazards to the public and restore infrastructure. This process will save the county critical time in securing resources and expedite completion of essential work. Staff hours were required to create the lists and BOAs, but it is estimated that there will be substantial material cost savings because items will be purchased at competitive prices.

SAN DIEGO COUNTY
Mother/Father Day Card Campaign
Contact:
Jeff Grissom, Director
P.O. Box 122031
San Diego, CA 92112

Phone: (619) 578-6220
E-mail: jeff.grissom@sdcounty.ca.gov
The San Diego Department of Child Support Services created a Mother's and Father's Day card to encourage child support payments from parents who were not making them. The card read: "It's Mother's/Father's Day…" on the front and on the inside, "…and your child really needs your support." The card requested payment "toward your child's future." The card also included an envelope to mail a payment. The cost of producing and mailing the cards was $3,700. In the two-month period after the cards were mailed, 12 percent of mothers and 17 percent of fathers made a first-time payment. Child support collections totaled $220,000. The project was considered successful as it reminded non-custodial parents of their commitment to their children and resulted in payments that otherwise may not have happened.

SAN DIEGO COUNTY
Lifelong Learning Festival
Contact:
Ellen Schmeding, Assistant Deputy Director
9335 Hazard Way
San Diego, CA 92123

Phone: (858) 505-6329
E-mail: Ellen.schmeding@sdcounty.ca.gov
Engaging in lifelong learning activities and staying mentally and physically active throughout one's senior years is crucial to maintaining health and longevity. The county's Aging & Independence Services (AIS) partnered with the San Diego County Library to host a month-long learning festival. Each library branch featured programs relevant to older adults during the month of May. Special seminars for caregivers were also offered. Programs included topics such as going back to school after age 60, art, music and yoga. The learning festival attracted more than 100 seniors; additional learning festivals involved another 250 participants. Funding for the program was provided by federal Family Caregiver Support Program, as well as general Older American's Act funding. The venues were also provided free of cost.

SAN DIEGO COUNTY
Senior Expo: Protect Yourself and Your Wallet
Contact:
Ellen Schmeding, Assistant Deputy Director
9335 Hazard Way
San Diego, CA 92123

Phone: (858) 505-6329
E-mail: Ellen.schmeding@sdcounty.ca.gov
San Diego County's Adult Protective Services (APS) has seen an increase in financial elder abuse. APS elder abuse hotline receives more than 330 calls a month regarding financial crimes. The Aging & Independence Services (AIS) joined forces with the District Attorney's Office and the County Library to offer "Senior Expo: Protect Yourself & Your Wallet." These 2½-hour workshops provide seniors with physical and financial self-defense techniques. Topics in the workshops include identity theft, personal banking and other types of fraud. Seniors are given tips for keeping their assets safe as well, as alert ing them to psychological tricks used to gain trust. This program has already educated about 300 people and another 3,000 have received educational booklets. The majority of the funding is provided through grants.

SAN DIEGO COUNTY
Tweenie Kitten Foster Care Program
Contact:
Dawn Danielson, Director
5480 Gaines Street
San Diego, CA 92110

Phone: (619) 767-2605
E-mail: dawn.danielson@sdcounty.ca.gov
Each year, San Diego County Animal Services receives about 1,100 orphan kittens between the age of six and eight weeks. Because of shelter overcrowding and the risk of disease, a large percentage of these animals face being euthanized. The county developed a foster care program using community volunteers to meet the needs of these "high risk" animals, promote adoptions and reduce the number of kittens euthanized. The personalized care helps the kitten stay healthy, while decreasing overcrowding in county shelters. In the program's second year, the number of volunteers almost doubled and the number of foster animals tripled. The program has also succeeded in a 45 percent reduction in euthanasia of young kittens. County Animal Services general funds are used to pay for this program.

SAN DIEGO COUNTY
Intergenerational Dance at the Public Library
Contact:
Pat Downs Bright, Principal Librarian, Youth Services
5555 Overland Avenue, Suite 1511
San Diego, CA 92123

Phone: (858) 694-2370
E-mail: pat.downs@sdcounty.ca.gov
Staff from the San Diego County Library and the county's Aging & Independence Services worked together on an intergenerational program. "Intergenerational Dance at the Public Library" was created to help children develop healthy practices and to help older adults maintain or regenerate physical fitness. The program also brings generations together and provides a sense of community and emotional support. The county contracted with a nonprofit dance organization. The 90-minute programs ran for six consecutive Thursdays, as well as the big final performance in front of family and friends. County of San Diego funds covered the nearly $2,000 cost. Using surveys after the event, both groups said the program improved their understanding and communication with other generations.

SAN DIEGO COUNTY
Sheriff Station Shares Public Library Branch
Contact:
Alice Rigg, Principal Librarian
5555 Overland Avenue, Suite 1511
San Diego, CA 92123

Phone: (760) 643-5117
E-mail: alice.rigg@sdcounty.ca.gov
The San Diego County Sheriff's Department is continually looking for new ways to strengthen positive ties with the Hispanic community and increase its neighborhood presence in a cost-effective way. The Vista Branch of the Public Library was a great opportunity for the Sheriff's Department to create a storefront office. This location allowed sheriff's personnel to perform office tasks, while allowing the department to be more visible in the community. Cost to the library was $1,180 for material and labor to convert the office space. The office has been well received by the community. The Sheriff's Department reports a decrease in crime and gang activity in the area.

SAN DIEGO COUNTY
Collaborative Citizenship Classes at Public Library Branches
Contact:
Susan Moore, Principal Librarian, Adult Services
5555 Overland Avenue, Suite 1511
San Diego, CA 92123

Phone: (858) 694-2448
E-mail: susan.moore@sdcounty.ca.gov
Citizenship is the best path to success in the United States, but it is not an easy one. With funding for adult schools continually on the chopping block, the San Diego County Public Library came up with a new way to help the immigrant population. After partnering with several adult schools, three branches began offering free citizenship classes. As long as minimum enrollment is met, no fees are charged to the partnering branch. The adult schools provide materials needed and pay for the instructors. Since the program began, 45 people have successfully become U.S. citizens and another 55 are currently enrolled. Through these programs, the library has helped immigrants improve their English skills and help a new population become familiar with the library's benefits.

SAN DIEGO COUNTY
The Gateway/Al-Bawaba
Contact:
Jacqueline Ayala, Principal Librarian
5555 Overland Avenue, Suite 1511
San Diego, CA 92123

Phone: (858) 694-2415
E-mail: Jacqueline.ayala@sdcounty.ca.gov
San Diego County has one of the largest populations of refugees from Iraq in the United States. The San Diego County Library (SDCL) decided to offer computer classes in Arabic and English to help this population. Planning for the program included developing a curriculum, translating lesson plans and advertising for students. Students can enroll at five SDCL branches; they are supported with translated materials. SDCL was initially awarded a grant from the California State Library for the Gateway/Al-Bawaba project for $55,000. A total of 323 students enrolled in the program and it showed immediate success. Almost 100 percent of participants were able to use Internet resources and 90 percent plan to use the library in the future.

SAN DIEGO COUNTY
Group (Off-Site) Summer Reading Club
Contact:
Pat Downs Bright, Principal Librarian, Youth Services
5555 Overland Avenue, Suite 1511
San Diego, CA 92123

Phone: (858) 694-2370
E-mail: pat.downs@sdcounty.ca.gov
The San Diego County Library (SDCL) partnered with youth groups unable to transport children by delivering summer reading club kits to keep kids reading while out of school. The SDCL reallocated budgeted funds to target underserved youth in group settings. The "Group (Off-Site) Summer Reading Club" (SRC) was designed to promote out-of-school reading time, improve services to youth organizations and offer group leaders tools they need to run a reading club. Kits include booklists, literacy activities and other group games. The SDCL funds the program at a cost of $1.28 per participant, which is less than the traditional in-library cost. The program grew by 58 percent in the second year, for a total of 8,512 youth. The SDCL is now looking for supplemental external funding.

SAN DIEGO COUNTY
2008 San Diego Movies in the Park
Contact:
Christine LaFontant, Recreation Program Manager
Department of Parks and Recreation
9150 Chesapeake Drive, Suite 200
San Diego, CA 92123

Phone: (858) 966-1333
E-mail: Christine.lafontant@sdcounty.ca.gov
The San Diego County Department of Parks and Recreation started this program to help reverse the perception that area parks were not safe places. The department planned 33 events in 13 different communities throughout the county. Prior to the movies, the events featured pre-show activities like dance performances, craft shows and contests and other public service announcements. The Movies in the Park events attracted more than 11,500 people. These events helped support the department's mission by enhancing community image and strengthening safety and security. The department secured major sponsors like Cox Communications and San Diego Gas & Electric and raised more than $160,000 in sponsorships and donations to cover the costs.

SAN DIEGO COUNTY
Home Clinic: Help for Homeowners Facing Foreclosure
Contact:
Susan Moore, Principal Librarian, Adult Services
5555 Overland Avenue, Suite 1511
San Diego, CA 92123

Phone: (858) 694-2448
E-mail: susan.moore@sdcounty.ca.gov
San Diego County has been extremely hard hit by foreclosures; almost 45,000 in 2008 alone. The San Diego County Library (SDCL) looked for ways to assist homeowners in finding help. SDCL partnered with the Housing Opportunities Collaborative (HOC) to provide free counseling in clinics at the library. These clinics provide free support in one-on-one meetings with attorneys and mortgage counselors; educational sessions on credit management, mortgage loans, and bankruptcy protection are also held. Support for this program was provided by HOC volunteers and others from the community. SDCL spent about $600 a day on food for the volunteers and those waiting in line. Five SDCL Home Clinics were attended by 746 people. These clinics provide one-stop shops for reliable information, saving costs to individuals and government.

SAN DIEGO COUNTY
Federal Audit Compliance Team (FACT)
Contact:
Rick Wanne, Director
County of San Diego, Health and Human Services Agency, Agency Contract Support
1255 Imperial Avenue, Suite 720, W472
San Diego, CA 92101

Phone: (619) 338-2409
E-mail: Richard.wanne@sdcounty.ca.gov
There is a significant amount of federal funding spread throughout San Diego County's Health and Human Services Agency (HHSA) for contracted services. This causes a great potential for audit risk, which could result in a loss of funding and services. HHSA's Agency Contract Support (ACS) developed the Federal Audit Compliance Team (FACT) for this reason. The two main areas of responsibility include award identification and collection and review of contractor audit reports. With FACT in place, ACS collects, reviews and maintains all audit reports from contractors. These measures are designed to reduce audit risk and ensure continued funding. FACT reduces government silos and increases communication by efficiently adhering to required funding regulations.

SAN DIEGO COUNTY
Insurance Compliance Evaluation Program
Contact:
Rick Wanne, Director
County of San Diego Health and Human Services Agency, Agency Contract Support
1255 Imperial Avenue, Suite 720, W472
San Diego, CA 92101

Phone: (619) 338-2409
E-mail: Richard.wanne@sdcounty.ca.gov
The county's Health and Human Services Agency (HHSA) manages more than $400 million in services through contracts. Because of the risk-level inherent in many of the services provided, like services to minors, insurance monitoring becomes incredibly important. HHSA previously did not have enough staff with the specialized background in this matter. HHSA decided it needed to reduce risk of errors in monitoring insurance coverage and policies, increase staff expertise and increase program staff input into insurance requirements. HHSA entered into an agreement with EBIX to obtain a Web-based system to meet these goals. This allowed HHSA to customize the minimum amounts of coverage actually needed and reduce program costs. By contracting out this service, savings of $53,000 per year have been realized.

SAN DIEGO COUNTY
Web 2.0 Contract Training
Contact:
Rick Wanne, Director
County of San Diego Health and Human Services Agency, Agency Contract Support
1255 Imperial Avenue, Suite 720, W472
San Diego, CA 92101

Phone: (619) 338-2409
E-mail: Richard.wanne@sdcounty.ca.gov
The County of San Diego Health and Human Services Agency (HHSA) trains its employees in effective contract management. But recently the HHSA determined its Contract Training Academy (CTA) needed to be updated because staff wanted more technology incorporated, advanced level content and customized learning plans. The CTA was redesigned into individual-class modules that can be mixed and matched by learners based on their needs. The classes are now available online and content is more highly focused. By reducing the number of day-of-class expenses, HHSA saves more than $15,300 annually. The program changes have increased staff satisfaction and increased proficiency in contract management. This program can be replicated by developing a tiered structure of learning expectations and using multiple formats for staff to complete learning material.

SAN DIEGO COUNTY
Management Controls Initiative (MCI)
Contact:
Terry Hogan, Finance Director
County of San Diego Health and Human Services Agency, Financial & Support Services Division
1700 Pacific Highway, Room 207
San Diego, CA 92101

Phone: (619) 515-6742
E-mail: terry.hogan@sdcounty.ca.gov
San Diego County's Health and Human Services Agency (HHSA) decided to start early on educating managers and staff about tighter auditing standards for local government. The Management Controls Initiative (MCI) was designed to strengthen management controls to improve reporting, compliance and program effectiveness. An entertaining and informative MCI training program was created to educate every employee from their desktop about basic concepts and language. A Web site was set up to track the progress of the adequacy of controls in each HHSA region. HHSA expects significant cost avoidance as key risks are identified and mitigated before anything goes wrong. As a direct result of MCI, HHSA has identified control gaps and new ideas for program enhancements. It has helped streamline other controls as well.

SAN DIEGO COUNTY
Wildcat Canyon Road Wildlife Crossings
Contact:
Donna Turbyfill, Deputy Director, Department of Public Works
5555 Overland, Suite 156
San Diego, CA 92123

Phone: (858) 505-6470
E-mail: donna.turbyfill@sdcounty.ca.gov
Wildcat Canyon Road is a well-traveled road 20 miles from Downtown San Diego. Because of its location in the middle of rugged mountains, it also has a lot of wild animal traffic, unfortunately resulting in collisions. The county designed several changes to improve the safety of the wildlife. Three wildlife crossings were included as part of the roadway improvements project: a 13-foot-high wildlife tunnel; a 72-inch-high animal culvert; and existing culverts were upgraded. Native habitat was incorporated near these corridors to encourage use by wildlife and directional fencing was installed along the roadway. The crossings help connect two important open space natural areas. Total construction cost was $1.4 million. To date, three survey periods have shown extensive use of the wildlife crossings, increasing safety for people and wildlife.

SAN DIEGO COUNTY
Horse and Livestock Manure Management Video
Contact:
Donna Turbyfill, Deputy Director
Department of Public Works
5555 Overland, Suite 156
San Diego, CA 92123

Phone: (858) 505-6470
E-mail: donna.turbyfill@sdcounty.ca.gov
Mismanaged manure has numerous negative impacts on the environment, particularly with regard to the quality of local surface waters and local landfill capacity. The county is required to reduce or eliminate pollutants to preserve environmental and public health. The county developed a video on manure management and composting titled "How to Manage Manure: Composting for Horse Owners." The video was placed online and DVDs have been distributed to equestrian clubs, 4-H programs and more. Development and distribution costs totaled $16,500. By partnering with a local production company and hiring a well-known personality, the video's quality helped spread the message. It has been well received by the public. The video even received an Emmy Award for Advanced Media.

SAN DIEGO COUNTY
Treasurer's Investment Manual
Contact:
Detra Williams, Administrative Services Manager
1600 Pacific Highway, Room 152
San Diego, CA 92101

Phone: (619) 531-4763
E-mail: detra.williams@sdcounty.ca.gov
The Treasurer's Investment Manual provides an outline of the processes and internal controls that ensure the safety, liquidity and return of the Investment Pool's assets. The chief deputy treasurer spearheaded the process of outlining the risks involved with the management of investments in excess of $28 billion annually. The manual also creates a transparency in the investment process that has prevented losses, especially important given the current financial environment. An important feature of the manual is that it specifies a timeline for periodic reviews of internal controls and an annual update. The resources needed were internal only, approximately 200 staff hours. The value added is worth the work; the manual now presents a clear, role-based description of the investment activities.

SAN DIEGO COUNTY
Treasurer-Tax Collector - Information Technology Help Desk Web Site
Contact:
Detra Williams, Administrative Services Manager
1600 Pacific Highway, Room 152
San Diego, CA 92101

Phone: (619) 531-4763
E-mail: detra.williams@sdcounty.ca.gov
San Diego County uses an outsourced Information Technology model which consists of both internal and external personnel. Previously, there was no methodology as to how IT-related information and tasks were managed, documented or stored for internal IT staff. The county developed TTC-IT Help Desk as an all-in-one Web-based tool to create: detailed and automated processes for all common IT-related issues; an electronic organization chart to make communication more efficient; training materials for all Treasurer-Tax Collector applications and a more streamlined task management system. This new program saves the County an estimated $500 each month by decreasing the amount of time to process each request. TTC-IT Help Desk decreased rejected IT requests, reduced staff hours searching for information and increased productivity for the IT division.

SAN DIEGO COUNTY
Wire Administration and Request Portal
Contact:
Detra Williams, Administrative Services Manager
1600 Pacific Highway, Room 152
San Diego, CA 92101

Phone: (619) 531-4763
E-mail: detra.williams@sdcounty.ca.gov
The Wire Administration and Request Portal (WARP) is a Web-based application that provides strong internal controls and electronic processing for wire disbursements from the Treasury. It is critical that the supporting documentation for electronic transfer requests be accurate and processed in a timely manner. Prior to this application, the requests were processed by fax, e-mail or correspondence, which increased the likelihood of lost or misplaced requests. Implementing WARP resulted in a decrease of rejected electronic fund transfer requests, reduced staff hours and provided electronic confirmation to the users. The initial cost is $155,460. The Treasury Department expects a payback of four years because of a reduction of processing time resulting in savings of about $37,000 annually.

SAN DIEGO COUNTY
Trading Room Modernization Project
Contact:
Detra Williams, Administrative Services Manager
1600 Pacific Highway, Room 152
San Diego, CA 92101

Phone: (619) 531-4763
E-mail: detra.williams@sdcounty.ca.gov
The trading room of the Treasurer - Tax Collector, Investment Division was originally not conducive to the type of work conducted there. Physical barriers led to poor communication, inefficiency and duplication of efforts. The county decided that a better trading room would actually save time and money by improving the work environment and efficiency. Total expenses for the two-month project were almost $112,000. The new trading room has many advantages: fewer errors due to increased onsite oversight and controls; greater efficiency due to little overlap; and an environment that allows all staff to learn from each other. In addition, technological upgrades were made to enhance discussions of the daily market events, leading to increased knowledge and more timely trading decisions.

SAN DIEGO COUNTY
How to Prepare for the Next Wildfire
Contact:
Yvette Urrea Moe, Public Information Specialist
5555 Overland Avenue, Suite 1911
San Diego, CA 92123

Phone: (858) 565-3490
E-mail: Yvette.urreamoe@sdcounty.ca.gov
San Diego County endured several devastating firestorms in recent years. The Office of Emergency Services (OES) determined residents needed more education about wildfire hazards and how to better safeguard their properties and families. The main goals of the campaign included informing residents about creating defensible space, utilizing fire-resistant landscaping techniques and fire-safe remodeling. The county urged residents to register their mobile phones with the AlertSanDiego emergency notification system. OES mailed out wildfire guides and partnered with 76 public-private agencies to promote the message through advertisements and public service announcements. Costs totaled more than $640,000 but more than half of the funding was covered through donations. The campaign realized a 146 percent increase in visits to the wildfire awareness Web site and a 200 percent increase in AlertSanDiego registration.

SAN JOAQUIN COUNTY
Increased Computer Access Points
Contact:
Pamela Sloan, Director of Community Services
605 N. El Dorado Street
Stockton, CA 95202

Phone: 209/937-8362
E-mail: pamela.sloan@ci.stockton.ca.us
To better serve the technology needs of the public, San Joaquin County Library System increased the number of access points through upgraded/new equipment and free WiFi service. Previously, the library's infrastructure had not been sufficient to meet the demands of the public. Hardware was outdated, often in need of repair, and wait times for access were lengthy. With a budget of under $450,000, the library brought the number of computers available to the public from 247 to 309. Internet speed was quadrupled and WiFi access was added to all 13 branches. In the downturned economy, these changes were necessary to better provide for the increased number of people relying on the library system for access to important resources.

SAN JOAQUIN COUNTY
Cesar Chaves Central Library Collaborative Art Project
Contact:
Pamela Sloan, Director of Community Services
605 N. El Dorado Street
Stockton, CA 95202

Phone: 209/937-8362
E-mail: pamela.sloan@ci.stockton.ca.us
In an effort to update the county library's public image, and to showcase that the library is still an exciting, inspiring place, the Stockton-San Joaquin Library connected volunteers to help pain the children's area of the Cesar Chavez Central Library. Children of all ages/backgrounds assisted a local artist to create a mural that reflects the community's rich diversity of cultures. The Cesar Chavez Library Collaborative Art Program has generated a buzz in the community. Library users enjoy the exciting transformation and staff and customers alike are voicing desires to make similar improvements to other branches of the library system. Future projects are already in the works with other local artists to create more of these collaborative community pieces of public art.

SAN MATEO COUNTY
Voices of Youth in San Mateo County
Contact:
Marshall Wilson, Public Communications Officer
400 County Center, County Manager's Office
Redwood City, CA 94063

Phone: (650) 363-4153
E-mail: mwilson@co.sanmateo.ca.us
Leaders in San Mateo County wanted to make sure the voices of the youth in the community were heard. They also wanted to the good works of the youth to be more apparent throughout the community. The County chose to partner with a local video production company to develop a seven-minute video featuring the County Youth Commission. The video, titled "Call to Action," is now shown during meetings of city councils, service clubs and on the local cable-access channel throughout the county. The video is intended to show youth engaging in positive activities in the community, while also providing tips for how adults can become involved. The County budgeted $12,000 of community outreach funds for the project, and completed it within budget.

SAN MATEO COUNTY
Watershed Outreach
Contact:
Marshall Wilson, Public Communications Officer
400 County Center, County Manager's Office
Redwood City, CA 94063

Phone: (650) 363-4153
E-mail: mwilson@co.sanmateo.ca.us
San Mateo County is home to 34 unique watersheds. Nearly of them fall under different jurisdictions, but the county recognized the need to protect them all uniformly. With that in mind, the county created a process to allow all interested parties to participate in the discussion. Twelve public meetings were held at different locations to maximize participation. At these meetings, all comments were transcribed and eventually posted online for everyone to see to create a higher sense of public trust in the process. The county then produced a widely-distributed brochure. The cost for this program consisted of devoted staff hours and about $3,000 in printing costs. The public effort succeeded in raising awareness about the issue of watershed protection.

SANTA BARBARA COUNTY
Renewed Vision for Lompoc Veterans Memorial Building
Contact:
Bob Nisbet
General Services Department
105 East Anapamu, Room 108
Santa Barbara, CA 93101

Phone: 805/560-1011
E-mail: bnisbet@co.santa-barbara.ca.us
A group of veterans, the county, and other stakeholders have come together to create for the Lompoc Veterans Memorial Building a new vision that includes restoration of the building, increased revenue from special events, a renewed pride for veterans, and a positive collaboration and sense of ownership in the facility. The 4th District count supervisor moved her office into the building, which demonstrated that the county is committed to the well-being of the veterans and the building. A steering committee was formed and a non-stakeholder volunteered to lead the effort, which means that this person does not represent any one stakeholder in particular. Many positive developments have occurred and the transformation of the building is a result of the positive working relationships of the various groups.

SANTA BARBARA COUNTY
Emergency Planning Awareness for Animals
Contact:
William Boyer
County Communications Director
105 E. Anapamu Street, Fourth Floor
Santa Barbara, CA 93101

Phone: 805/568-3400
E-mail: wboyer@co.santa-barbara.ca.us
In response to the federal Post Katrina Reform Act of 2006 and the Pets Evacuation and Transportation Act of 2006, Santa Barbara County produced an award-winning public service announcement (PSA) that reminds residents of the need to prepare for the care of pets during emergencies. The PSA discusses animal evacuation, emergency preparedness, and the special needs of animals. The PSA is easily duplicated and can be adjusted to the specific needs of different counties. It received the First Place Award as the Best PSA of 2008 by the National Association of Telecommunications Officers and Advisers. During the recent Jesusita Fire, more than 1,000 small animals and dozens of large animals were safely evacuated without incident to county-run and non-profit shelter facilities.

SANTA BARBARA COUNTY
Lactation Stations for County of Santa Barbara Employees
Contact:
Meg Beard, MPH, CHES, RD, IBCLC
Breastfeeding Coordinator - Nutrition Services
315 Camino del Remedio
Santa Barbara, CA 93110

Phone: 805/681-5276
E-mail: meg.beard@sbcphd.org
Santa Barbara County was recognized as a Breast Feeding Friendly Workplace among large employers in California for 2008. Recognizing the benefits of breastfeeding, county buildings now have 13 dedicated lactation stations, which may be used by employees or visitors. The rooms were cleaned, painted and decorated to provide a comfortable feel; each space includes hospital grade electric pumps with pump kits available. Items were purchased by the county's Nutrition Services Breastfeeding/WIC program. Supervisors are expected to allow breastfeeding mothers necessary breaks and have the option to approve infants at the work-site for a specified amount of time. Lactation stations in the county offices were created to support moms; the county believes that by supporting its employees, it can provide more continuity of service to residents.

SANTA BARBARA COUNTY
Steppin' It Up Downtown- Pardall Road Enhancement
Contact:
Jeff Lindgren, Redevelopment Manager
1105 Santa Barbara Street, 4th Floor County Courthouse
Santa Barbara, CA 93101

Phone: 805/568-2069
E-mail: jlindgr@co.santa-barbara.ca.us
The Pardall Road Enhancement Project was developed as a catalyst to stimulate private sector reinvestment in the community. The Redevelopment Agency and Public Works Department worked together to correct infrastructure deficiencies and create a unique identity for downtown Isla Vista. Key components include planting trees, increasing lighting, widening sidewalks to create outdoor café spaces, bicycle parking, and new recycling/garbage bins. To involve the community, construction progress was communicated via live Web-camera video broadcast on the Internet, a blog, and e-mails with updates to keep the community informed. The Redevelopment Agency also rented office space on-site office for people to stop in and ask questions. The project has strengthened the downtown area and inspired private investment with approximately $50 million in new private development planned.

SANTA BARBARA COUNTY
Santa Barbara County's Capitol Window Display Video
Contact:
William Boyer
County Communications Director
105 E. Anapamu Street
County Executive Office, Fourth Floor
Santa Barbara, CA 93101

Phone: 805/568-3400
E-mail: wboyer@co.santa-barbara.ca.us
Santa Barbara County updated its window display at the State Capitol using a flat plasma TV and high-definition, Blu-ray video; it was the first to use such technology. Instead of a traditional static display, the county hired a video production company to shoot a 10-minutes video featuring "The Best of Santa Barbara County." The project was completed within the $25,000 budget; the flat panel plasma TV and Blu-ray player were donated by Panasonic for promotional acknowledgement at the end of the film. The film is being used in a variety of other promotional means to maximize its worth. The film acts as a full-time ambassador for the county at the Capitol building, drawing in crowds with its stunning photography and breakthrough presentation method.

SANTA BARBARA COUNTY
Santa Barbara County Quagga Prevention Program
Contact:
Daniel Hernandez, Parks Director
Santa Barbara County Parks Department
610 Mission Canyon Road
Santa Barbara, CA 93105

Phone: 805/568-2461
E-mail: dhernandez@co.santa-barbara.ca.us
In order to protect Cachuma Lake from the perils of the destructive and invasive Quagga and Zebra mussels, Santa Barbara County needed to ensure that these species were not introduced into the lake via recreational boaters or other vessels. These mussels can severely damage an ecosystem, rendering it useless as a drinking water resource, much less a recreational avenue. A team developed a strict inspection policy whereby boats are tagged as "Clean & Dry" after successful inspections, which include hot pressure wash and/or quarantine. Specific protocols are tailored to each vessel. Funding came from the Park's Departments existing general budget; boat launch fees were increased by $5.00 to offset the program. The lake now remains open to the public and is Quagga and Zebra mussel-free.

SOLANO COUNTY
Economic Summits Move Shared Community Vision Forward
Contact:
Veronica Ferguson
Assistant County Administrator
675 Texas Street, Suite 6500
Fairfield, CA 94533

Phone: 707/784-6107
E-mail: vaferguson@solanocounty.com
Solano County developed a forum that allows the seven cities and the county to come together to craft a common economic vision, define a role in economic development, and establish a shared commitment to that vision. The forum is in the shape of periodic Economic Summits. The county invested approximately $425,000 in the summits and associated products, such as an Economic Index and appropriate studies. The return on this investment is realized in the collaboration to address shared issues; it is also realized in the joint application for federal stimulus monies. The fourth summit presented an index that has reinvigorated the engagement process, with new and more members of the community looking to improve the relationship between economic growth and community prosperity.

SOLANO COUNTY
First 5 Report Informs, Educates Parents
Contact:
Christina Arrostuto, Executive Director
First 5 Solano
230 Boyton Ave., Suite 204
Fairfield, CA 94533

Phone: 707/784-1340
E-mail: clarrostuto@solanocounty.com
First 5 Solano combined a well-designed "Annual Report to the Community" (ARC) in a user-friendly, engaging format. This program is legally required to report annually in order to be held accountable; previously these reports were dry and difficult to decipher. This reader-friendly version documents First 5's effectiveness quantitatively and qualitatively. In order to gather this information, First 5 delivered to select families a Parent Information Calendar along with a paper survey. This method of information-gathering was done at a fraction of the normal costs and the return rate ensured reliable input. The document has proven so useful that it is used throughout the year to communicate First 5 Solano's effective programs and services, fiscal accountability and commitment to education.

SONOMA COUNTY
Sonoma County Comprehensive Climate Protections Plan
Contact:
John Haig, Energy & Sustainability Manager
General Services Department
2300 County Center Drive, Suite A200
Santa Rosa, CA 95403

Phone: 707/565-6167
E-mail: jhaig@sonoma-county.org
In order to demonstrate leadership on greenhouse gas (GHG) reduction efforts, Sonoma County created a baseline measurement and a progressive and comprehensive plan to reduce emissions. This innovative approach includes changes to the county's fleet, buildings and employee commutes. The county established a committee of all cities and agencies to share and leverage climate best practices programs to leverage efforts and combine funding sources. The programs associated with the plan are cost-neutral and will ultimately leave the county in a positive cash position. The plan has succeeded in its efforts thus far and is on track to reach the estimated reduction in GHG emissions of 20 percent by 2010. This is the first AB 811 based program to be implemented by a California county.

SONOMA COUNTY
Sonoma County Health Services Health Action
Contact:
Rita Scardaci, Director of Health Services
475 Aviation Blvd., Suite 210
Santa Rosa, CA 95403

Phone: 707/565-4700
E-mail: rscardac@sonoma-county.org
In a test to see if it could stand up to pressing health issues, the Sonoma County Department of Health Services invested in Health Action, which engages a number of stakeholders in a dialogue on health. Pressing health issues addressed include the growing number of uninsured, chronic disease, competitive pressures, etc. The purpose is to enrich the collective understanding of issues and possible solutions, while creating a shared vision for improving community health. Actions include community initiatives such as "iWALK Sonoma" and the Healthy Sonoma Web site which provides health and quality of life information as well as local resources. Health Action's budget was supported by the California Endowment, Kaiser Permanente and St. Joseph Health Systems.

SONOMA COUNTY
Architecture Division Cost Accounting Tracking System (ADCATS)
Contact:
Rich Van Anda, Associate Architect
Wayne Hovey, Associate Architect
General Services Department
2300 County Center Drive
Santa Rosa, CA 95403

Phone: 707/565-1957 or 707/565-7684
E-mail: rvananda@sonoma-county.org or whovey@sonoma-county.org
The Sonoma County Architecture Division developed a database system called ADCATS as a management tool for large capital projects. This robust and comprehensive tracking system replaced a system that followed inconsistent methods, haphazard data collection, and was difficult to share/manage. Instead of purchasing a similar project, the division used Microsoft Access to develop a tracking system that has expanded and adapted to be used for all projects. Development of ADCATS was virtually free to the county as it was done on regular admin time using software the county already owned. Cost savings are realized in the time-savings of project managers now unencumbered by the previous system. ADCATS has revolutionized the way the division does business and continues to be refined, improved and expanded.

SONOMA COUNTY
Agricultural Commissioner's Annual Certified Applicator Workshop
Contact:
Lisa Correia, Chief Deputy Agricultural Commissioner
Agricultural Commissioner's Office
33 Aviation Blvd., Suite 110
Santa Rosa, CA 95403

Phone: 707/565-2371
E-mail: lcorreia@sonoma-county.org
The Agricultural Commissioner's Office sponsored and presented the Annual Certified Applicator Workshop to increase awareness and understanding of pesticide rules. This is a continuing education effort to increase compliance with the various pesticide use regulations. The Workshop is put on by staff who present according to their expertise, using skills used in the field. Funding for this low-cost program comes from county general funds. If the workshop didn't exist it is arguable that staff would spend more time recertifying pesticide applicators, explaining regulations one-on-one to users, and responding to an increased number of non-compliance issues. Attendees report finding the workshop interesting and useful. As a result of the presentations, more users are now submitting required reports electronically, further saving staff time.

STANISLAUS COUNTY
Secrets in America: Crisis of Elder Care
Contact:
David T. Jones, Director of
Communications and Legislative Affairs
1010 10th Street, Suite 6800
Modesto, CA 95354

Phone: 209/652-1177
E-mail: david.jones@stancounty.com
The reported number of elder abuse cases, especially financial abuse as a result of the economic crisis, is up significantly. Stanislaus County produced Secrets in America: Crisis of Elder Care, an award-winning documentary to educate the public on the issue of elder abuse and prevention measures. The video is to be played on government television and used as an educational tool to protect senior citizens against financial, mental, and physical abuse. The documentary was funded by Kaiser Permanente and the Stanislaus Community Foundation and pooled the talents of volunteer photographers, videographers, producers and consultants nationwide. The DVD is currently being used by various government agencies across the United States and more than 2,000 people have viewed the documentary online.

TULARE COUNTY
Legal Officer Manual for Emergency Response
Contact:
Kathleen Bales-Lange, County Counsel
2900 West Burrel Avenue
Visalia, CA 93291

Phone: 559/636-4950
E-mail: klange@co.tulare.ca.us
Tulare County developed a legal manual that consolidates authorities, templates, and advice for county counsel to quickly refer to during emergencies. Previously, legal authorities/manuals were unwieldy, voluminous and decentralized. This comprehensive manual addresses issues alphabetically, includes citations to legal authorities and can be accessed electronically or physically. Funded by a grant from Homeland Security, this manual was originally developed in response to 9-1-1; it has since been expanded to include pandemic health threats, bioterrorism, and natural disasters. The manual enables any deputy in the county counsel office to provide legal advice when standing shift as a legal officer. Developers believe that costs of the creation of the manual are offset by the savings realized in response time to emergency situations.

YOLO COUNTY
"Spread the Word, Not the Flu" Campaign
Contact:
Cheryl Boney, Deputy Director
Public Health Programs
137 N. Cottonwood Street
Woodland, CA 95695

Phone: 530/666-8645
E-mail: cheryl.boney@yolocounty.org
Yolo County's "Spread the Word, Not the Flu" campaign was a multimedia, grassroots campaign to encourage residents to consider possible health emergencies, such as the flu pandemic, and develop a personal/family plan. MMC Communications was hired to reach target populations through a social marketing campaign utilizing the local contacts and grassroots experience of the county Health Department. The campaign was produced in multiple languages and included vibrant posters, ads, and television spots with a message of planning to promote confidence, assurance, and the idea of sharing information instead of panic in the face of health emergencies. Funds from the Centers for Disease Control and the State of California were used in a cost effective manner, which promoted invaluable relationships between the county and other agencies.

YUBA COUNTY
Paperless Eligibility and Employment Case Files
Contact:
Pamela Corasch, CalWORKS Program Manager
PO Box 2320
Marysville, CA 95901

Phone: 530/749-4921
E-mail: pmorasch@co.yuba.ca.us
The Yuba County Health and Human Services Department went paperless by scanning and maintaining eligibility and employment case files in electronic versions. Previously, files were maintained at two office locations, as well as leased warehouse space. While ensuring the scanned documents met legal requirements, new procedures for document management were written and staff was trained and able to convert to the new system in one year. The cost savings realized by the county were instant and significant: the savings from the leased storage units as well as paper, tab, folder, etc., costs outweighed the costs of the scanners. The system increases efficiencies within the department and improves delivery of service to the public as staff can now access case files electronically from both locations.